Alua Suites Fuerteventura - All Inclusive

I wanted to share some feedback following our recent stay at your hotel, which we were moved to by Jet2 rather than booking directly ourselves. Had I paid the same rate as many of the other guests, I might not have been quite as disappointed. However, given what we originally paid for and the standard we are accustomed to, the experience didn’t meet expectations. A few specific points I feel are worth raising: Maintenance Issues: For the entire week, the men’s toilets near the main pool had no functioning locks. This seemed to be a recurring issue throughout the hotel. Additionally, the hand dryer didn’t work, there were no paper towels provided as an alternative, and the soap dispensers were consistently empty. Children’s Facilities: The kids' area was particularly underwhelming. The pool isn’t fit for purpose – no slides, no activities, no music or entertainment. It felt like very little thought had gone into making it family-friendly. Pool Hygiene: One serious concern was the pool near the wellness centre. There was visible algae in the water. When I raised this with a maintenance worker, he dismissed it as sun cream. I responded by asking where on a bottle of sun cream it says it’s safe to drink – clearly, this was more than just a cosmetic issue. I immediately removed my children from the pool and didn’t allow them to return. Facilities Misrepresentation: The boarded-up swim-up bar was disappointing. For a hotel marketed as 4-star, this gave a very poor impression. Likewise, the drink system was frustrating – being limited to a single 330ml drink and having to return a cup or use a token for another is excessive, especially for an all-inclusive. On top of that, it’s the only all-inclusive I’ve stayed at where ice cream wasn’t included and had to be paid for separately. While I understand that being relocated wasn’t your decision, I still feel it’s important to raise these points for improvement. The overall experience was just about okay, but unfortunately, it didn’t reflect the quality or value we had expected.

Another warm stay at Alua. Come every June lovely hotel lovely people back in October Big shout out to Giovanni & his entertainment team & of course all the bar staff!!! See you in October and June btw food is just normal all inclusive food don’t be put off my negative responses it’s a clean lovely hotel

Awful food in all restaurants and cocktails that were pre made and undrinkable. My favourite club not worth the extra. Most of the staff great. Rooms nice but that's the only good thing about hotel. Would not return

We are leaving tomorrow and have a had a lovely week here. This is the first time visiting Fuerteventura and will not be the last. The room is a very good size with lots of cupboard space and storage for clothes and items. Safe in the room is free to use which is ideal as most places you have to pay. The only issue with the room was the aircon as it was very weak so meant the room was quite warm so during the day we would leave the balcony door and front door open aswell as the windows. We had a cockroach on the second day of our stay which we couldn’t get out of the room so we reported this to the receptionist (Eva) who came up to our room straight away at about 9:30pm and caught it for us which we were really thankful for and we didn’t see another for the rest of our stay. The food in the main buffet restaurant was decent with different themes at dinner every night. If you are picky then don’t go for the buffet and find food elsewhere as we heard people complaining even though the buffet is pretty much like any other hotel buffet. There was activities throughout the day and entertainment on a night. All staff at the bars, reception and food places were really friendly and helpful throughout our stay. Would definitely recommend this place and would come back.

Nice hotel, decent room sizes although the balcony felt like a prison yard with no view and no sun. Shower leaked all over the bathroom and one mirror for 3 ladies was just not enough!! Food was really nice, couldnt fault the main restaurant. Snack restaurant was average, not much choice of snacks. Plastic cup rule for all inclusive was just ridiculous. Wouldn’t serve you a drink unless you had a token or your plastic cup. Not even for water! Took 5 cups to the bar and staff poured all our drinks, but the manager came over and took two off us and made me queue again as he slammed a sign down in front of me saying 3 drink rule. I explained we were a group of 5 but was sent away to queue again for the remaining 2 drinks. He was really rude. Ridiculous rule when it was for 1 per person. We were not told about needing to book the shower rooms, so on our last day we were unable to shower at the end of the day before catching our flight. Pools were ok. But I can imagine it’s difficult getting a lounger round them during peak season. Overall this hotel could be much better if they were friendlier to guests, got rid of silly rules and were consistent.

We just arrived home from the Aula Suites I would just like to say thank you to all the staff you worked very hard to make our holiday perfect. Reception staff are 100% friendly polite and professional. The site is spotless and well.kept. The Restaurant- there was always something to eat food was very nice tastey and hot. Staff in there work hard to keep the flow of the restaurant going smoothly for all of the holiday makers. We will be returning at some point. KEEP UP THE GOOD WORK and thank you all for making our holiday just perfect.