Beach Village at the Del, Lxr Hotels & Resorts

Spring break Would stay again

Beautiful property but will not be returning. While the rooms were clean and views were beautiful, there are so many other five star resorts that actually behave like five star resorts... First, check-in is at 4pm. We got in early that day and had traveled with our 3 small children, I called to ask if our room would be ready early. They were unable to accommodate, fine - but the room wasn't ready until 4:30pm. Frustrating. Second, the language around the Ocean Club is insanely misleading. Part of the reason we booked at Beach Village was to get what appeared to be access to complimentary breakfast and snacks - key for traveling with little ones! When we went for breakfast the first morning I was shocked when we got the bill for $160... Turns out Beach Village just gives you access to the Club but you still pay for everything unless you opt into the $150/person per day (which you can do staying at any other room at the Del - no need to pay the Beach Village upcharge...) Not to mention, we had a very mixed experience with service at Ocean Club. Lastly, while the property is beautiful, there are minimal activities and staff were less than helpful. We usually stay another brand of luxury resorts that offer so much to do for the family and we were disappointed in the absolute lack of things to do on property. We had the concierge book an outing for us and asked them to move dates; they said they did and I followed up multiple times because I never received a confirmation email. When I called the company directly, they had not moved the trip... Simple things that should make our stay easier, they dropped the ball on. It rained a bit during our stay and staff just never bothered to refill towels at the pools or pick up the dirty towels. We had to go to the different pools just to find clean towels. The most helpful, kind and friendly staff were the Housekeeping staff - they were lovely and always smiling. A lot of the other staff seemed to be annoyed with guests.. Overall - disappointed in our stay. I used to come to the Del growing up and was so excited to bring my own little family back but realized it's quite overpriced for the value of the stay.

I would give this hotel 4 stars but there was no room service and that’s an issue for me. A hotel like this should have room service. And Netflix did not work. And no mini bar. Just 2 bottles of water and a coffee maker. Otherwise the property is quite nice, it’s quiet, and has lovely views. It is a walk to the hotel’s amenities. The spa was great. The shops are nice. The restaurants are good. But since we came for a work/hang out weekend… the lack of room service/drinks/snacks was a bummer. I would try staying at the main part of the hotel next time. At least you could run down and get something quick if you needed to.

Gran hotel Excelente todo excepto que estaba en remodelación y había ruido de obra y trabajadores

A quiet and beautiful way to enjoy the DEL without the crowds! The entire area is members only. You aren’t sharing spaces with thousands, but also in close proximity to all the resort has to offer. Loved it!

Being in the Villa by the ocean was just breathtaking.