Vela Terraces Hotel

10-15mins walking distance away from downtown. Many stairs to access the rooms but what can you expect from a hotel called "terraces"... It didn't bothered us that much. Large and comfortable room. They have a restaurant on site, very convenient, good cost for value and nice atmosphere. Front staff very helpful and nice. We could book a tour and a transfer to the pier.

J’allais mettre une bonne note à cet hôtel jusqu’à ce que la dame à lunettes de l’accueil refuse de nous rendre nos 1000 php de caution. Sous prétexte qu’on a pas de reçu alors que dans chaque hôtel ou nous allons nous n’avons jamais eu de reçu. J’ai bien mémoire d’avoir donné cette caution et je l’ai d’ailleurs noté dans mon téléphone pour m’en souvenir (comme je fais chaque fois). C’est une escroquerie ! Cet hôtel est malhonnête ! Fuyez.

Pros: Bed was comfortable and room was large. Staff was generally friendly. Location was quiet and as long as the people in the house across the way weren't singing karaoke it was quiet. Staff could arrange motorbikes, laundry service, transfers Cons: not enough electrical outlets in the room, none near the bed, none in the bathroom. Missing things like a hairdryer and safe deposit box. Room had some cleanliness issues. A variety of bugs got into the room including a large roach and spider. Staff doesn't visit the room daily so things like water, soap, toilet paper have to be asked for and sometimes they have issues providing you what you ask for. Breakfast selection was very limited and they didn't cover fruit, many flies on the fruit. If you can get a good enough deal it's okay to stay here but this hotel isn't without it's issues. Also, as others have mentioned, if you can't climb several steep stairs, don't stay here.

DO NOT stay or book this hotel. The Reviews for this hotel are wrong. The hotel staff were completely rude and tried to give us a room #408, which is 8 flights of stairs!! When we asked for a different room they just laughed at us….. unbelievable! We asked for a refund and they told us we need to contact ***********. They offered no apology or any resolution. DON’T make the same mistake we did…. We will likely lose our money from this hotel. During checkin they smiled and told us that we will experience “blackouts” with power outage, between the hours of 4-11pm! I even took a photo to prove it!

Quelques jours passés dans cet hôtel. Un peu déçus par rapport à la qualité/prix. Piscine peu engageante chambre très simple, climatisation très très bruyante, petit déjeuner très très simple. Pour le positif, situation accessible à pied en ville. Attention les plus de 100 marches hautes pour accéder aux chambres situées au plus haut peuvent peuvent être rédhibitoires pour certains. Personnel agréable et très serviables

We stayed here for 2 nights with our family, renting 2 rooms. The rooms were clean, bathroom fine. I had to ask for kettle/coffee- but they provided this without any issues. No tea(for those of you who like tea). Nice pool, with seating outside. Restaurant was good with lovely breakfast selection. We chose to have a fruit platter (which we paid extra for), on top of the ‘breakfast plate’ per person, which was included in our room rate (we chose French toast and pancakes). Definitely worth it- plenty of fruit for 4 of us! They hotel had organised a tuk tuk to pick us up from our late ferry from El Nido (which we had to pay). The guy however, charged us 4x a normal rate (he charged us a ‘per person’ rate)- so we pain400peso, rather than about 100 (still cheap). So do be aware. Friendly staff.