Hampton Inn Charlotte-North/Lake Norman

兩次住馬路對面都在施工，看上去有點塵土飛揚。酒店無洗衣房。

Clean. Hot breakfast including eggs, potatoes, waffles, fruit and yogurt. Refreshing, clean saltwater pool, well lit parking, friendly staff. Our king bed was adequate.

This is a follow up from my previous review and the hotels response. For some reason, it would not let me reply or write a new review. However, when I called I clearly spoke with the front desk clerk as well as the GM and stated I was in the wrong location and I had death in the family. I even called the customer service department and had them call on my behalf and she relayed the same information. Per your comment, are you stating you are not trying to charge me or make me pay for the stay I did not complete?

I made a reservation on the hilton app at this location. When I made the reservation, it didn't display the full name, it only showed Hampton Inn Charlotte North Lake. I needed to be in the Northlake area because I had death in the family. It wasn't until I got my confirmation email, that I saw North Lake Norman. I called when I saw my confirmation and asked if they could cancel the reservation. They said they could but would still charge me. They have horrible customer service. It wasn't like I waited a whole day or even an hour before calling. I called as soon as I saw my email. They are charging me, and I would never recommend this location as they do not value their customer, especially in the circumstance of having death in the family. The manager and the GM were both rude.

Weekend getaway I’m shocked at the difference in what Hampton Inn rooms used to look like versus what they look like today for $160. I found it to be a complete disappointment- it’s more like a dormitory room instead of a luxury hotel room. The walls are thin you can hear everything. The bed was so small. It didn’t even feel like a king and the pillows were not comfortable….overall management and service was great!

Very nice hotel with great staff Great long weekend stay, very pleasant accomodations and friendly service.