Best Western Ipswich Hotel and Spa

La habitación olía fatal. La cama incomoda y la luz de la habitación fatal. El tamaño de la habitación es grande. El restaurante estaba bien pero el desayuno escaso. El necesita una renovacion

I think this place is a ‘work in progress.’ Judging by the posters on entrance, there is a significant maintenance programme. We had room 106. There was a definite ‘damp smell’ when I entered the room and behind the chair some of the wall paper had literally started to come off the wall. I tried to open a window and to my amazement the latch on the window just came off in my hands. Radiators came on at 5am so I the room was extremely hot. My son’s room (104) was nicer and no damp smell, but his bath cabinet has literally fallen off. Breakfast was fine in a nice room and the staff seem genuinely pleasant. I don’t leave poor reviews very often but this is just by way of feedback.

If you like warm hotels, this ones for you. Literally an oven, so hot. Décor has been improved but overall it's a tired old hotel that lacks any character. Staff were friendly enough, but you can tell they didn't want to be there. Room wise, large double was just that, Curtains falling off rails, heating permanently on full, windows that were jammed shut, paint peeling off the ceiling. Food - atrocious at best. The breakfast was buffet style, would have been ok if EVERYTHING wasn't overcooked. Even the orange juice... Coffee machine only dealt in super strong tasting weak coffee. a contractors haven, but certainly no more

Stayed here for one night and it was shocking. I got there late so couldn’t change my hotel or else I would see photos. At checking they asked for credit card after you’ve paid upfront and when you get to your room, yeah not the best. Hotel is full of contractors so stay clear if you want something decent.

The room was so big. We had an executive room which was amazing. Very comfortable. Only one slight problem, no heating as was a bit cold. Would definitely rebook again.It makes a good base if visiting places in Suffolk as we do. We would recommend this hotel.

The bedrooms are clean and large with seating provided . The service and food in the restaurant was of a very high standard, and we had very attentive staff. I would recommend this Best Western hotel with confidence based on my four night stay.

We stayed three nights and found the staff attentive, caring and helpful. The food, both breakfast and evening meal, was well prepared and presented and was plentiful and tasty. The room was spacious, clean and well serviced. We couldn't fault it. Excellent stay. Can't wait to return.

We were a group of 20 people who stayed earlier this week . We were greeted warml, welcomed with tea and coffee. The hotel may look plain from the outside but the rooms are sapcious, very comfortable, and very well equipped. The staff, amongst whom were 3 generations of the one family, Lynn, her daughter and grandaughter, were truly excellent. The food was delicious, the menu much varied with breakfast a high standard each day. We would return.

When arriving at the hotel we were instructed by a passing member of staff that we had to check-in using the automatic check-in facility. Unfortunately, the automatic check-in facility was not functioning properly as it was unable to produce the key cards for the room. We then had to wait for a member of staff to carry out a manual check-in. Having been delayed with the check-in, we were surprised to find in the very spacious room, what appeared to be a cigarette burn in the window seat. This was not a good first impression as it immediately indicated that someone has probably been smoking in the room and with the two of us being non-smokers it presented an uncomfortable feeling. There were notices in the hotel stating that the hotel had a 100% no-smoking policy within the hotel. On the positive side the room was of a good size and the staff were very pleasant. The breakfast was very good and on the Saturday and Sunday breakfast was cooked to order.