Hotel Marina Copan

Such a beautiful hotel with lots of charme but very poor service. We stayed only one night but we booked 7 I mean SEVEN rooms! After visiting the archeological site we arrived at the hotel dreaming for a hot shower food and then bed. We didn’t go to far. There was NO HOT water!!!!!!!!!! We repeatedly went to to the front desk asking explanations but they kept telling us that was because they simply finished it because the hotel was fully booked! But worst of all the guy at the front dest didnt apologize once!!!!!!!!!!!! not even a welcome cocktail to gain some time. Nothing. We went to have dinner without showering and when we were back in our rooms we noticed that they give in every double room just ONE hand towel! Come on!!! For breakfast they don’t even have glutenfree options like bread or biscuits even though now every hotel needs to have some sort of variety to offer to celiacs. Which means zero attention for those who suffer from any food allergy. Very very poor service and its a pity because the hotel is nice.

Hice una reserva a través de *********** y por una situación personal tuve que cancelarla. La amonestación era el pago de $97 para Booking, y el hotel cargó a mi tarjeta $392. Nunca les di a ellos mi numero, solo a Booking. Aun sigo exigiendo mi devolución. La solución según ellos, es un pase para visitar el hotel, sin devolverme mi dinero. No deseo ni visitarlos. ¡Es una estafa lo que hicieron! Cuidado cuando den su número de tarjeta. Booking espero resuelvan algo.

Buen hotel,centrico, al lado de la plaza y museo. Habitaciones tienen 2 botellas de agua son muy espaciosas y unas camas muy altas de 150 cm de ancho, amplio baño con secador. El hotel tiene grupos de pequeñas escaleras para acceder a las habitaciones, no tiene ascensor pero el sevicio es muy bueno y te transportan el equipaje. Una piscina despues del hall, Restaurante guatalmateca pero con platos elaborados, el pollo con queso es buenisimo.

After over a year I came back to this Hotel, expecting it would be the same paradise of tranquility, relaxation... and most of all: excellent service, just like checkin in with relatives. This time was different. Changed what the reservation offered, full size beds, extremely uncomfortable for me and my wife, we had a very bad night, both awake at 4:00am trying hard to go back to sleep. Then a couple next door started arguing at around 5:30am... it sounded like they were in my room, it woke my younger son (8) up... I had to call reception... It is now a commercial place, where customer satisfaction is secondary, lots of people check in and out every hour... volume, volume, $$$$, forget about coziness, cordial treatment, common courtesy... it is a shame. I hace to mention that I have been coming here (once every two years) since I was about 8 yrs old... I loved this place!!!

Hotel molto caratteristico, nel centro Paese di Copan, le camere sono graziose e il personale gentile anche se conoscono molto poco l'inglese. Il ristorante offre cibo molto semplice a prezzi quasi europei.

A shuttle company dropped us off there and the hotel was impressive in many ways. The rooms were nice and large and the pool was good. The free drinks were not drinkable by two Canadians and one from Guatemala. We tried negotiating for two rooms and it seemed like we were successful until I received a Visa bill for 340 Canadian dollars after the trip. So nice but way overpriced. Service was average for the location.