Glenavon House Hotel

Outstanding, I’ve been staying at this hotel for 30 years+, it is quite simply the best hotel for service, food, world class staff, cleanliness of rooms and the warmth from every member of the team is above and beyond. I’ll say it again as I’ve mentioned this before, all 5 star hotels should send their staff to this hotel for a week at least to see what 5star truly means. This hotel has a 3star rating with a 5star+ mentality. Nothing is too much, I asked for a banoffee pie for dessert, none available but if you’re here tomorrow I’ll make you one, guess what, they made me one. Magnificent 👏👏👏👏👏

Over night work

Well I arrived with my two sisters on Friday2nd May to celebrate my birthday 30th April and my sister Sonia’s 5th May. Can I just say at this point we absolutely love this hotel and the staff. The staff are fantastic, friendly and nothing is impossible for them to do. We have yet to have a bad stay here. The pool and again staff are great. Everything is clean and we always meet members of the hotel who come to use the facilities and are again so friendly. Now the food!! What can I say absolutely gorgeous from breakfast to dinner I / we can’t fault it and again great staff. Because it was our birthdays they left us chocolates and a lovely card. Thank you all so much and God willing see you at Christmas. Yvonne xxx

Such a fabulous lunch last Sunday in the Glenavon Hotel. Met family and it was a very enjoyable experience. The food was piping hot. Always a pleasure to visit here. Keep doing what you are doing, yous are the best. Looking forward to our next overnight stay here.

The food a little cold

This was, without a doubt, the worst dinner service we’ve ever experienced. We started by ordering the potato skins, which turned out to be just regular chips. When I requested mayonnaise—as listed on the menu—we were inexplicably given vinegar instead. I tried to get the attention of the staff to correct this, but no one was paying any attention to our table. Eventually, I had to walk around the restaurant to find a waiter. When I politely pointed out the mix-up, the waiter curtly responded, “I’ve put the vinegar on your table already.” I clarified again that we had asked for mayonnaise, to which she snapped back, “I’ll go and get it now.” Not only that, but although there were four of us at the table, we were only given two dips. We also ordered a bottle of prosecco, which was simply dropped off at the table without being poured or presented. When we ordered a second bottle, the same thing happened—except this time we were given red wine glasses instead of flutes. We also had to request for the table to be cleared after each course—multiple times. Plates were left in front of us long after we’d finished eating, and no one came by to check in or offer to clear them until we repeatedly asked. As this was a birthday celebration, we had pre-arranged for the cake to be served after the meal. Unfortunately, this was a complete disaster. None of the staff seemed to know anything about the arrangement. After 20 minutes, someone returned to say, “I’ve checked and you haven’t ordered any desserts.” We explained again that it was a birthday cake, already cleared with management. When the cake finally arrived, it was brought out without plates, forks, or napkins. Once again, we had to ask for the bare essentials. And when we finally received the plates and cutlery, the plates were inexplicably warm—even though it was a cold dessert cake. There was no offer to cut the cake, take a family photo, or even remove the candle before serving. Overall, this was a shockingly poor experience. I hope this feedback is taken constructively to improve future service. I’ve noticed responses to other reviews seem defensive rather than reflective, which is disappointing. At the end of the day, this is a business, and guest experiences should be taken seriously.