Vieraskäyttäjä
31. tammikuuta 2023
I had a reservation for the Woodspring Suites in Conyes, GA. After checking in and walking into the hotel room, there were roaches everywhere including in the bathroom and on the pillows. I went to the frontdesk to complain. Jessica and her manager, Patel were rude, unprofessional and very disrespectful. They couldn’t understand my frustration about bugs and it seemed to be the norm for the hotel. I don’t have them at home and therefore, I don’t want to reside with them on vacation, nor take them home when I leave. As a result, they sent someone to exterminate the room. For this reason, more and huge roaches began to engulf the room! I went back to the front desk to complain again and they moved-changed my room. I was denied the full refund that I requested and not to mention that all hotels and airbnbs in the surrounding areas were booked for the holidays. Throughout our stay we continued to have roaches. I received no housekeeping services in my room. I requested dishes and pots, but there was a fee. I had to go to the store to purchase roach spray, a broom, dish detergent, etc, to kill the roaches, clean the bathroom and kitchen area. On Christmas, the manager, Patel said she would refund half my stay for all of the inconveniences. She had to email someone to figure out how to do manage doing it. I have not received it as of yet. I believe that I'm due a room discount at a minimum or full refund for this unsanitary, uninhabitable, and filthy hotel. The rude, disrespectful, despicable manner in which my family and I have been treated was unnecessary and uncalled for. They were clearly not hospitable. I wouldn’t EVER recommend this hotel. The good reviews are fake or written by employees. I hope this review is helpful.
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