Fairfield Inn & Suites Kalamazoo

We stayed here for a soccer tournament, and it was honestly one of the worst hotel experiences we’ve had. The rates were high, but the service was seriously lacking. The hotel was clearly understaffed, and it showed. When we got to our room, the bathroom looked like it had already been used—completely unacceptable. There were no clean towels, and the front desk seemed overwhelmed. We called several times during the night to report kids running wild and banging on doors on the third floor, but nothing changed. To top it off, when I called after our stay to speak with a manager, the person at the front desk hung up on me and said, “Too bad, don’t stay here again.” Unbelievable. Terrible service, zero accountability. Would not recommend.

Beautiful lobby smelled so clean the rooms were quiet and very comfy the pillows were a little flat but that’s all that can really be complained about the property and parking was super nice and convenient and right off the highway recommend for anyone needing a weekend getaway or a long trip

Excelente opcion

The closeness to the companies I was visiting.

Trash No towels, water was brown due to so called work being done in the area. Screaming kids til after midnight. Pool was disgusting the water was green. Couldn’t smell any chlorine. I’d never stay here again

Clean rooms and kind staff. Would definitely recommend and will be returning.