"We stayed at Sublime Comporta as a family of five, and while the property itself is stunning, our experience was marred by repeated service failures that made it hard to enjoy. Despite organizing everything over a month in advance and consistently confirming a party of five in every email exchange, the hotel repeatedly mishandled our reservations. Our Circle dinner reservation was cancelled the day of, with staff claiming only two spaces were available for a party of five. When we asked for an 8:30pm alternative at Canalha, we were offered a 9pm slot — the exact same availability already visible to us on SevenRooms. No real effort was made to find an actual solution. The beach club staff seemed to have received no training at all. They didn’t know whether reservations were required, offered no help arranging transport back to the hotel, and ignored repeated requests for service. My wife’s request for after-sun lotion was never followed up on. We also received a call at 12:30am — while already asleep — about returning a box of matches. Turn down service was not provided all nights. On top of this, we found a rat drinking from the pool while my children were swimming, which was alarming and, frankly, a health and safety concern that should never happen at a property of this caliber. Separately, dinner at Canalha was disrupted when we found a large hair in the fries served with the ribeye. To make matters worse, when we finished dinner at Canalha and asked for a cart to take us back to our room, we were told we needed to have booked transportation in advance — something no one had informed us of beforehand. This was yet another example of basic information simply never being communicated to guests. This is a beautiful hotel with real potential, but guest services, staff training, and basic food and pool hygiene need urgent attention."

"Meillä oli ihana oleskelu, huoneisto oli tilava ja kaunis. sekä ulko- että sisäuima-altaat olivat hämmästyttävät. Restaurantti oli myös hyvä, 5 tähteä kaikki ympäri 😃 yksi ehdotus QDC, olisi hienoa olla enemmän satunnaista/snack-baari vaihtoehto lounaalle tai illalliselle, antaa lisävaihtoehto"

"Erinomainen"

"Nice villa and very good a group of friends. Resort is missing a gym but i understand this is wip."