Hampton Inn Commerce

I had a terrible experience here in fact it will be my final stay at a Hilton property. First the property is in very poor shape. You couldn’t even drive up to check in as the parking lot is all dug up. I had booked a room for two nights and arrived later in the evening on the first night. After going to bed without looking at the thermostat I got cold midway through the night and turned on the heat. It sounded like a jet engine taking off. I complained to the desk in the morning about this and was told “you should have come downstairs and told us” no apologies or asking how they could help. I told them I didn’t want to have to get dressed and come downstairs in the middle of the night. I showed them a video I had taken to record the sound. I asked about the Hilton Satisfaction Guarantee and stated I was not satisfied and I chose to check out. I was handed an invoice for $132.44. Two days later I received a copy via email with a total of $278.48. I called the hotel and spoke with the manager Jamie who stated that my rate was a two day rate and ONLY Hilton could make an adjustment to that. She stated that the satisfaction guarantee did not apply because I didn’t complain until I checked out early (not true I made it clear I was not satisfied when I came to the desk). Upon calling Hilton and speaking with Ishmael who claimed they are the final level of contact for a customer I was told Hilton CAN NOT adjust the rate that ONLY the property can make an adjustment. I was told satisfaction did not apply because I didn’t report it at the time (untrue as I DID make that clear while I was there). So Jamie obviously lied to Hilton just as she lied to me. And my 33 stays this year at Hilton properties means nothing to Hilton in regards to satisfying me in the issue. As such I suggest Marriot or Hyatt properties.

The property has several areas that are under construction, but even if there was not construction nearby, there’s a lot of trash laying around the back area that belongs to this property

Quiet place with restaurants near by We had a quiet relaxing weekend away. The hotel needs to be updated but it was clean and had a decent breakfast. Our blackout shade was torn when we arrived but not too bad as to wake us too early.