Hotel LIVVO Dunagolf Suites

We were disappointed with our holiday experience at Dunagolf, Maspalomas. This is NOT a 4-star hotel as advertised. When we arrived, there was only one receptionist checking everyone in and we quickly realised the hotel wasn’t up to a 4-star standard. It is clearly no more than 3-star. There was no concierge service to help with luggage, as would be expected of a 4-star. We had to walk with luggage to the opposite side of the hotel. We also had to pay €2 per day for the safe, again, not what we would expect of a 4-star hotel. The room itself was ok, we paid extra for an upgrade to a suite with golf view which was not worth the extra paid. We could see some of the golf course in the distance through a large metal fence but we were looking straight on to a piece of derelict land. The TV isn’t geared for British viewers as there is only one channel in English – Sky news. We were told rooms were only serviced 5 days a week. This isn’t normally an issue but we do like clean towels daily especially when showering often after sunbathing. I asked at reception on the Saturday for two extra hand and two bath towels and I was told we were only allowed one set each day - seriously this is 4-star? I explained they were for the next day when there would be no service and was told quite abruptly to come back tomorrow and ask. We did and we could tell it was grudged. The towels themselves are very small, thin and poor quality. There is only one restaurant which is like a canteen with food to match - again not 4-star quality, although the staff are very friendly and attentive. There is only one bar which is outdoors and that doesn’t open until 12 pm then closes at 4 until dinner at 6.30 pm. On a positive note, the grounds/pool area are very nice and well maintained with a pleasantly heated pool. There was outdoor evening entertainment on a few nights that was enjoyable. If you know and accept what you are getting and understand that it is not 4-star quality then it would be fine for a short break but not if you are looking for anything more.

Service: Some of the stuff are friendly and some are not. When we arrived, the welcoming energy was not nice. A tip to a(female)receptionist: "Welcome" with smiles would not harm anyone. The older senor in the reception was really friendly. Also in the pool bar some of the stuff were really nice (e.g. a younger man) and some others not so much. Hotel area: Hotel area was the best part of this hotel. Really lovely pool area. A lot of sunbeds. Warm water in pools. I especially enjoyed walking around the pool area approx. 300m./round with baby strollers. We walked many times to Playa del Inglés (about 30 minutes)and Meloneras (45minutes). Room: We booked a "superior room". It was quite small with bedroom and small living room area. The couch was so dirty we did not want to sit on it. There were alot of small antz all over the place. The stuff tried to poison them but they came back. The beds were ok. No cleaning until the 3rd day. We had to ask for the pool towels. They are available on 10e deposit/each. Air conditioner did not work until day 3 when a really nice senor from stuff member came to help us with it. Using the safetybox was a puzzle that we solved. :) The "kitchenarea" was bad spaceplanning. The fridge door and toilet door were faced to each other and it was odd. (check photos).I would change the position of the fridge door Also the dishes were down in the cup board which I found weird. The kitchen doors were difficult to open-＞there were no doorhandles! There was only decaf coffee in the room. There could be some racks for hanging clothes in the (living)room. I didnt understand why the only chair was so freaking heavy and (noisy while trying to move it.) Food: Breakfast was amazing. Really nice varioty of foods. 10/10. A Tip: eat by the pool. :) But the dinner was not worth the money, tried once(24e/person including 1 drink). So we ate at the pool restaurant that was open till 4 p.m. It took a while, 30-45minutes, to get the food but it was really good and reasonable price!

Stayed here for a week half board. The hotel is lovely, very modern. Our room had a roof terrace, which was worth paying extra for. The wi-if was good and was able to stream films on a firestick. The breakfast was great and there was everything you could think of including made to order omelettes. The evening meal was also good, lots of choice. Lovely soup, salad, cold meat and cheese. Lots of variety on the hot counter also. The desserts were lovely. The staff throughout the complex were friendly and worked hard. The only negative thing was the bathroom towels, they were paper thin. Next time we stay, we will take our own. It’s about a 40 minute walk to Meloneros and about the same to Playa del Ingles, but there are plenty of taxis. I would definitely recommend this hotel and look forward to returning.

Ruhiges neu renoviertes Hotel mit schöner Anlage Toller Service, schöner Pool und ruhige Lage. Leckeres und reichhaltiges Frühstückbüffet. Kostenlose Parkmöglichkeiten und mehr :-)

Très sympa mais voiture indispensable.

Nikel