Home2 Suites by Hilton Columbia Harbison

Beware of this hotel! Stayed nearly 30 days here. Had over $2000 still unresolved Fraud charges on two of my cards used at this hotel. Was harrassed daily even when room had been paid in full. Double charged twice during the stay tying up much needed funds that took over a month to get credited and refunded! Police were called , ultimately forced to leave a night I paid $165 for! Waited hours at the desk. They would run my card so many times and have it flagged for fraud - forcing me into hours on phone held hostage in their lobby while I had to call my bank and fight to have fraud alert lifted. Door keys constantly not working in the middle Of the night. Pool room was freezing and pool dirty. The laundry had one working machine for entire hotel day and night. The printer was NEVER able to be used to print anything. The game Room we were not even told existed until 3 weeks after staying there. Then once we knew about it no one could find where the game controller and supplies were kept. Horrid nightmare experience!

I had an amazing experience at this location!

Excellent customer service! Julie T. helped my elderly parents check into their room and she was amazing! They are hard of hearing and she was extremely patient. The hotel is very clean and the cookies at check in were a nice touch . I am a diamond member so I have been to quite a few Home2suites and this one is the best.

First let me say that the desk staff was great! Aurelie and Julie are welcoming and helpful. Upkeep and housekeeping is a different story. I’ve stayed at this location before and it was clean and well kept. Not this time! Upon getting off the elevator on level 5, there was a strong smell. Similar to a pet kennel. There was mold in the shower. The sofa was dirty and stained so bad that I did not allow my daughter to sit on it. Everything in the area was sold out. Had I not driven 11 hours and it raining, I would have just left. Not to mention that the rates were about $200. I don’t know if it’s because Hilton is allowing pets and can’t keep up the clean standard or what the problem is. We saw several dogs, none of which were service companions. I have nothing against pets, I do expect that they are cleaned up after. Certainly not the Hilton level of service that I’ve become accustomed to.

Nice room comfortable bed. Easy access to interstate.breakfast sucks so skip that it’s just stuff the opened and put in microwave then in an enclosed shelf you get out with tongs. It’s not made fresh like picture in elevator would lead you to believe.

My friends and I booked our stay through ******* and when we showed up it turned out ******* never confirmed our reservation with the hotel so there were no rooms available. Lucky the staff here came to our rescue and was able to get a room that someone had just checked out of ready for us in a couple hours. Julie the front desk manager and her staff had excellent customer service and were very accommodating.

I was charged $824.00 for a three night stay at $129.99 a night plus a $50 service fee. When I called to have this corrected I was put on hold for almost 30minutes and finally spoke with Mary at the front desk who told me the charge was reversed and she fixed it. I was just charged another $417.00 totaling almost $1300 for a three night stay. I called corporate to confirm it was reversed with the bank and the phone and was just transferred back to the front desk getting the total run around. This has be struggling to survive right now and I feel so taken advantage of. Please do not stay at any Home2Suites this seems to be a common thing!!!!!

Imagine my surprise when I got home from a trip and found out that the AC in my home wasn't working. Me...in a non-AC home...in July....in the South...absolutely not!!! I've stayed at several Home2 Suites, and this was literally less than 10 minutes from the house. I couldn't book this reservation fast enough. I was allowed to check in early (which I always appreciate). Most importantly, I only booked for one night and explained my situation in which I may need to book additional nights. The gentleman at the front desk said it would not be a problem provided that they had a vacancy. All I had to do was check first thing n the morning. I did have to add an additional night, and it wasn't a problem in the least bit. The only suggestion that I'd like to make is to add a little bit more to the breakfast bar. Don't get me wrong, what's there is great, but I would've liked to have seen a little bit more protein (i.e. bacon, sausage, turkey sausage, etc.) to go with the multi-grain waffle I made each morning. The rooms were spacious, clean, and top-notch. My family and I had plenty of room. Again, if I ever have problems with my AC (which I shouldn't) or just need a getaway, this will be my 1st choice.

My room was spacious, clean and comfortable. I would definitely recommend and stay again. I only stayed for one night and wish I could stay more nights once I got in my room I did not want to go home.