Vieraskäyttäjä
24. elokuuta 2024
I'm a Steigenberger fan. And this was my third stay at the Köln hotel. This year, it was clear quality of services and amenities dropped, from the collapse of the computer system right at the start of Gamescom, to long waits to speak with staff. The hotel needs more seasoned hands on deck. Staff is helpful & friendly, but overworked. Not happy with the half glass wall that separates part of the shower from the rest of the bathroom. It's a poor design that leaves the bathroom floor wet. Get a proper sliding door in place or a shower curtain. The bottom of the bathroom door showed clear signs of water damage. Also, don't flag all your green initiatives when you offer non-recyclable metal pods for the Espresso machine. Breakfast was great, parking nearby, love the location and neighborhood. But the hotel felt shabbier and service slide was notable from a year ago.
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