TheClouth

All new and nice, but key didn't work New, very nice and modern hotel, located in a quiet residential area. Parking available. All keys are via a web-app, that worked flawlessly for the front doors, but not for my room. The hotel being without a reception, I had to call and it took me a while to get through to anyone able to help. I eventually got an old traditional key and all worked from there. A good breakfast is available at a very nice little café in the street outside the complex where the hotel is located at the top.

Interactive check in is convenient. But you have to rely on your cellphone in order to go in and out, which isn't always reliable when using roaming. There is a plastic room card, which unfortunately didn't work when I tried it. Another guest confirmed it didn't work when she tried it either. Apart from that a very good hotel experience.

Stayed here for 2 nights for Fibo, and as much as the room and location were fantastic, I had a harder time than expected. Firstly, you log in to an app or webpage to unlock the doors. As someone who doesn't speak German, I got stuck outside for a good 20 minutes not knowing how to get in, or which door unlock to press. I must admit, I prefer a hotel with a reception and member of staff to speak to about any issues. This is a very staff-less hotel, which is fine when it works, but when it doesn't can be frustrating. Secondly, I paid for breakfast on both of my two days at TOR1 next door. I went down, to be turned away by a man who spoke no English saying 'Nein'. Granted, I should have used Google translate to speak with him clearly, but at the same time... Why is it so hard and complicated to find and eat the breakfast I paid for? The room is superb, it was gorgeous. Clean, tidy and 10/10. The room went almost pitch black at night which was great, and I slept fantastic. Just a let down regarding breakfast and access. If they made these two things clearer, and simpler especially for overseas visitors like myself, I'd have enjoyed my stay a little more. Anyway, superb hotel, really enjoyed my stay, just feel like this is important to potential customers to know prior to arrival. Would absolutely recommend!

Flott standard og beliggenhet og god veiledning ifb ned innsjekking, siden jeg ikke fikk koden på forhånd. ********** hadde ikke fått den fra *******, så jeg trengte manuell hjelp til innsjekking. Siden gikk alt fint via appen.

Sehr freundliches und hilfsbereites Personal!

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