NH Collection Köln Mediapark arvostelua

Alles war hervorragend, das personal ist sehr zuvorkommend und hilfsbereit

Super Service…

Das Hotel war fast perfekt. Es fehlte mir aber ein Willkommens-Service. Beim Einchecken habe ich gemerkt, dass das Personal Wünsche der Gäste nicht erfüllen wollte.

Top-Hotel mit sehr gutem Service und sehr schönen neuen Zimmern Es gibt an der Rezeption kostenloses Obst, Wasser und Süßigkeiten

遺漏物品在飯店，致電至飯店沒人接，發email也沒回覆

Lovely hotel. Very clean and smells nice. Rooms so quiet, can’t hear anything else. Got a lovely festive gingerbread too, thanks for having us xx

The budget was leaking, Too bad

Great hotel with nice location, close to metro and train station. Perfect for those who would like to explore the easy. Bonus: the room view is also great!

酒店還可以，外面是個湖，在科隆市區。

酒店規模屬於四星級檔次，內部設施都不錯。早餐豐富，味美可口，服務仔細。

還行，就是停車場入口不好找

酒店離主要景點15分鐘的路程，居住環境 安靜、安全、安心！很方便。早餐也不錯的！與國內酒店設施基本一致，除了不提供牙刷和拖鞋。非常值得推薦！

During my 35+ years of traveling, I never had such an experience of the housekeeping staff leaving the door opened after cleaning my room. I returned to my room after a full day of work at the conference and business dinner, I found my room left opened! I was totally in shock to see my room was opened! I took a photo and then went to look for the hotel staff to go with me to check out the room. The Hotel Manager found shocking as well, he said he never experienced this in his entire hotel business career. We went in the room and checked, luckily nothing was missing, apparently the housekeeping staff didn’t close the door behind her/him. The Manager was trying to offer me something, breakfast at first but I don’t eat breakfast, then he was offering me a drink at the bar and I accepted it as I really needed a drink after such dramatic incident. Then I saw a roach crawling near the coffee machine the second night of my stay, so I went down to the front desk talking to the staff but the staff didn’t think it’s a big deal but I request to have someone helped me catch it otherwise I wouldn’t be able to sleep at night. So a man came with me trying to catch it but failed and he apologize for not be able to catch it. Then I went down to the front desk asking for a room change with no luck as the hotel is full. She gave me a doorknob tag to get a snack from the bar or some nuts from the minibar. From the look on her face telling me she really didn’t care, probably thinking why I made such a big deal about a roach in my room! Paying two thousands something a night for a hotel room to getting such service and experience is totally not worth it not mention vehicle cannot reach the front entrance of the hotel. The Uber driver dropped me off by the pond pointing me to the hotel and telling me to walk across the bridge with my luggage the first night arriving the hotel. Uber drivers always drop me off the street near the hotel to walk back. Very inconvenient even the outside of the hotel is nice with the pond and greens. I don’t often write reviews unless the staying experience is SUPER NICE or SUPER BAD!

早餐豐富，地理位置很好