Vieraskäyttäjä
27. lokakuuta 2024
I have stayed at this hotel twice before and both times were great and the rooms are very nice and always very clean. However the front desk told me there is new management now which might explain my disaster of a stay. I had three overlapping reservations (Sun, Mon-Tue-Wed, Thurs) due to a conference block of rooms and a training I had to attend before and after the conference but was told over the phone that I would not have to move rooms for each of my reservations. Not only was I moved TWICE to a new room but the hotel wasted an hour and a half of my time on my only day to sight see by calling me when I had already traveled 45 min into DC to tell me I had to come back and move my things because my room was going to be inspected. On top of that, the hotel cleaners came to my room at 9:00 AM to ask me to check out when check-out was not until noon. When I asked the front desk about that they said that they "didn't know why the cleaners were doing that". YOU WORK FOR THE SAME HOTEL, how is it that no one at the hotel knows what's going on. What an absolute disaster of a stay. For the price of a room per night I expect a lot more. Unless you have to stay here, I would go somewhere with more professional staff. In addition to that. My toilet in my THIRD room (760), if you flushed the toilet with both seats up the toilet shoots water against the wall. Disgusting.
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