Colchester Town Centre

Travelled here for work April 2025. Nice pleasant rooms, with good food at breakfast. However, food could have been warmer, but service was good. The surrounding areas were odd. A lot of nice came from the flats facing the hotel, with two adults shouting from their window as I walked to the station. Would be careful if I was to return. Other than that, OK.

Standard Premier Inn, very quiet, near to town centre. Staff friendly. Room fine. 20 minute flat walk from station. Bed comfy, only had one set of towels when we arrived but given more when asked. Top up coffee tea and milk in foyer. Would use again if we needed to stay in Colchester again.

Worst trip and experience of my life . Massive breach of safety . Young girl staying alone , a man entered my room in the early hours of the morning with a key card given to him by the receptionist. I was obviously freaked out screaming at this man to get out , at this point I didn’t know how this man had entreated my room . I locked myself in the bathroom crying then a bit later the same man came back knocking loudly which disturbed others guests . Another guest told the man to stop knocking she’s not going to open the door and then a key card was then slipped under the door . This then freaked me out more . During this whole thing I was on the phone to my friend . How on earth did this man get a key card to my room ? I went down to reception and the man on reception ( William ) confirmed yes he did give the man the key as the man said he was my partner and we’d had an argument and id chucked him out the room … and just like that gave him a key card . This man didn’t even have to give my address or phone number or any details to get access into my room . Also id booked a single occupancy room so why would I have anyone else staying with me ? It clearly says on the booking for my name 1 person . Also again if that was a true story does the hotel not have any duty of care to check on if it was an argument? Is that person ok ? Was there any visible signs of physical violence? Guests had just heard screaming and shouting to get out the room and noise complaints. I then had to ask to be moved rooms as the receptionist wasn’t offering anything he then said yes he could move me rooms but the only room available is … and said the room which this man was in and said the name of the man’s dad ( who he was staying with ) the full name too . Massively breaching gdpr . Honestly the failings of the hotel . I reported everything to the manager upon check out and the manager said he’d spoken to William in handover but nothing of what’s going to happen as any outcome .

This hotel is brilliant, room was spotless, housekeeping do a brilliant job, we was checked in by Jessica who was lovely, very friendly and efficient, we decided to eat in the restaurant on our first night Friday 21/3 and I have to say every member of staff was so so friendly, Jessica, another lady and a gent on reception, we will definitely book here again if we come back to colchester.

Stayed at the hotel for one night and was very happy with the service I received by the bar staff. Both Maria and Kevin were very friendly! Helpful and seemed to have a nice laugh with each other throughout the evening which was nice to see. Made my business enjoyable. Would definitely return.

It was a Lovely hotel. All the staff were so friendly and very helpful. The food was some of the best food I’ve had in a premier inn. The food was served nice and quick and lovely presentation. The beds were very comfortable. Would definitely recommend this hotel.