Colchester Town Centre

We booked the premier deluxe room mainly for the fridge for my daughters milk to be kept cold. Room itself was lovely fairly clean few minor things like carpet wasn't the cleanest but nothing to put us off. However the fridge wasn't even plugged in so had to try find that eventually got it switched on but woke up in morning and wasn't cold and all milk had gone off so bit of disappointment in that sense as paid extra specifically for that and didn't even work and was checking out in morning. Hotel could do with more staff members as prior to arriving days before emailed to check cot was in room no answer so called over 6 times and still no answer. When we got there no one was on reception so had to wait a while eventually someone came to answer the buzzer. Was great location for hotel and nice inside just more staff would help them alot.

Travelled here for work April 2025. Nice pleasant rooms, with good food at breakfast. However, food could have been warmer, but service was good. The surrounding areas were odd. A lot of nice came from the flats facing the hotel, with two adults shouting from their window as I walked to the station. Would be careful if I was to return. Other than that, OK.

We had just one night in room 102. Rear of the hotel with a view of the car park. Handy if you need to keep an eye on your car. We arrived by train and it's a good 15 minute walk. Room is standard. We had them 'twin' the room and that large comfy bed isn't as comfy as a single. The air conditioning is loud and refused to switch off. It did go off, but came on of its own accord. I wear earplugs when travelling so I wasn't unduly disturbed. Shower is a walk in which is a plus. Very good job it did too. Breakfast is as expected and I found it very good. All the staff we met were very nice. I would return if in the area.

Worst trip and experience of my life . Massive breach of safety . Young girl staying alone , a man entered my room in the early hours of the morning with a key card given to him by the receptionist. I was obviously freaked out screaming at this man to get out , at this point I didn’t know how this man had entreated my room . I locked myself in the bathroom crying then a bit later the same man came back knocking loudly which disturbed others guests . Another guest told the man to stop knocking she’s not going to open the door and then a key card was then slipped under the door . This then freaked me out more . During this whole thing I was on the phone to my friend . How on earth did this man get a key card to my room ? I went down to reception and the man on reception ( William ) confirmed yes he did give the man the key as the man said he was my partner and we’d had an argument and id chucked him out the room … and just like that gave him a key card . This man didn’t even have to give my address or phone number or any details to get access into my room . Also id booked a single occupancy room so why would I have anyone else staying with me ? It clearly says on the booking for my name 1 person . Also again if that was a true story does the hotel not have any duty of care to check on if it was an argument? Is that person ok ? Was there any visible signs of physical violence? Guests had just heard screaming and shouting to get out the room and noise complaints. I then had to ask to be moved rooms as the receptionist wasn’t offering anything he then said yes he could move me rooms but the only room available is … and said the room which this man was in and said the name of the man’s dad ( who he was staying with ) the full name too . Massively breaching gdpr . Honestly the failings of the hotel . I reported everything to the manager upon check out and the manager said he’d spoken to William in handover but nothing of what’s going to happen as any outcome .

If I could give more than 5 stars I would. Mainly towards a lady that works there called Jess. We arrived at the hotel and she was lovely from the get go. We got to our room and all was fine but our son is too long for the travel cot so I asked to have a spare duvet and pillows and I was just going to have him on the floor! Or my husband on the floor. The lady insisted no and looked for a bigger room for us, she found a quad room and the size, cleanliness and everything was perfect and we had an amazing nights sleep in between my son being unwell. Unfortunately we were meant to be there for 2 nights but had to leave after 1 due to my son having a sickness bug. The hotel itself is perfect and everything you need but if you’re greeted with Jess then it’s an even better stay. It makes being away from home better when you know there is someone nice around. We will be returning here when we are back in Colchester.

Stayed at the hotel for one night and was very happy with the service I received by the bar staff. Both Maria and Kevin were very friendly! Helpful and seemed to have a nice laugh with each other throughout the evening which was nice to see. Made my business enjoyable. Would definitely return.