Premier Inn Bridgend Central

For such a new Premier Inn this was very disappointing. It’s in a convenient location, right next to the M4. But unlike the other Bridgend Premier Inn next to the M4 this isn’t so close to the motorway to be noisy. However, the soundproofing in the rooms is terrible and I could hear a couple nearby talking loudly and someone else’s tv. The other noise that disturbed was the ticking/clicking radiator which was really noisy when it came on. However, it was useless as a source of heat. It never went above the set temperature and couldn’t be adjusted. So the room was cold, as well as being noisy. The shower fan cannot be turned off and isn’t linked to the light switch so made a noise 24/7 and made the bathroom permanently cold. It was most unpleasant to be exposed to such a cold temperature when you have to use the shower. Not even a heated towel rail to take the chill out the air in the bathroom. The worst thing about the newly built hotel is that they’ve clearly gone for profit above comfort. They’ve taken a good foot, if not two foot, off the width of the room compared to older Premier Inns. It means that you can barely move past the desk and chair and the room feels horribly cramped. The chair for the desk is also totally unsuitable for sitting at the desk - it’s slightly reclined and too low so impossible to sit up at the desk to do any work. There is free parking but the car park is shared with the pub next door and a KFC. Particularly at weekends, it’s difficult to find a parking space. The one redeeming feature of the hotel that stopped me giving it the lowest one star rating was the staff. What a lovely, friendly and helpful bunch. Couldn’t fault them.

Room was noisy through connecting door. Could hear people snore in the next room. Mold in the shower. No cleaning in the 2 night stay, no fresh towles. Now if you want to check in before 15.00 you have to pay an additional £10. Wouldn't surprise me if the next time we go you will have to pay for a smile back

Excellent service room and bed were also excellent really impressed also girl behind reception was very friendly she mentioned that the lifts were not working until the following day has my wife has mobility issues she found us a room on the ground floor nothing was to much trouble for her

Booked two nights in a Premier Plus room, have stayed here previously over the years. Wish I knew one thing at time of booking that the lift was not working & has not been for a few months & room was on the 3rd floor & now being of an age I found it tough. Friendly staff, room clean replaced towels & tea bags & just dragged up duvet. Room itself was nice & quiet at night.

Really enjoyed our overnight stay. Staff were welcoming and accommodating. A special mention to the lady who seated us for breakfast and took our orders…she was so lovely and couldn’t have been more helpful. Our room was clean, comfortable and had everything that we needed. We liked being able to get extra tea bags, coffee and milk from reception…no need to ask, just help yourself. Would certainly stay here again as surpassed our expectations.

Steff very friendly and welcoming :) very clean and lovely place to stay , beds very comfy , breakfast was amazing , highly recommend and will definitely be staying again soon , so close to everything nearby made everything so easy , kids enjoyed the stay too