Banana Coast Caravan Park

We stayed here for 4 nights with 2 other couples in 2 cabins and a powered site. Cabins and powered site were close to the main highway and very noisy. Lots of permanent residents and those sites need tidying up and are too close to other cabins. We couldn’t open our cabin curtains because it looked straight into a permanent residents area. Our 2 cabins had a connecting verandah with not enough lighting to eat on the verandah. There was a step down in the middle of the verandah which was not marked to prevent injury. Wooden steps were rickety and car parking space was very tight. Our cabin was pretty basic, not very spacious and needs modernising.Not enough crockery, saucepans and cooking dishes. Air con/ heater had a stale smell when turned on.Powered site was right beside the highway and in a small gully so when it rained the outside awning mat was flooded. BBQ area was being used as a building site so there were tradesmen tools, wheelbarrow and bags of cement in the BBQ area. The whole park has areas where building materials have been left lying around - gives the appearance of a scrap yard. Website states the park is a “short stroll to the beach” - but you have to put your life at risk getting across an extremely busy 4 lane highway first. Locals that we spoke to didn’t have a very high opinion of this park which is pretty sad. On a positive note, the staff we dealt with were friendly. Would not recommend this park to others or stay here again.

Faeces all over the amenities, please do not stay it is unhygienic and unsafe. I booked a powered site for 3 nights. The first night the amenities were filthy, faeces was in the hand basins, children's bath, in each of the 4 shower cubicles and all over the floor. It was too late to book somewhere else so we stayed one night with the hope staff would clean the facilities in the morning. To my pleasant surprise, they had cleaned the amenities early the next morning. However, when I went in for a shower before midday each cubicle still had faeces in it. I went to reception where the staff kindly stated they would clean it again and set down rodent traps. I returned to the amenities after 5 pm to find after 2 cleans by the cleaners there was still a lot of faeces on the floor and shower tap, see pictures below post cleaning. After this discovery, my partner and I contacted after hours and informed them we needed to check out and we requested a refund. We were informed that reception and staff on site have no authority to give refunds and that I must email the owner directly with my complaint and request. Both myself and reception staff have emailed said owner multiple times over a 3-week period without a reply to either of us. The staff even attempted to phone while I was on-site but the owner's phone was turned off. I find the owner's treatment of staff and customers appalling. His park is run down, unhygienic and unfit for purpose. Had I known how filthy it was I would have never booked our stay. There are many cleaner safer caravan parks in Coffs for an extra $8, do yourself and favour and avoid at all costs.

Arrived for late check in, got into cabin and it smelt stale, sheets were stained, lounge was covered in black marks, window curtains for mouldy, there was a booger on night stand next to bed. We left 3 hours later and continued trip. Absolutely appalled and never will stay again.

Easy to get to and easy to check in - even after office hours. As an adult, it was difficult to get into the top bunk without anything to hold onto on the left side. Very clean and tidy cabin. Would stay again.

Where to begin! So old it should be bulldozed… Disgusting, tiny tiny cabins, horribly old furniture, omg…absolutely reeked of Detol to thebpoint where my eyes burned… except the bed linens, which stunk of dogs. Noisy! Give this dump a miss…even if it means sleeping in your car! Wish I had!

Booked a deluxe villa down away from highway put into no 13 just behind office driveway so small and awkward Double bed ok BUT 2 bunks which my 59 year old daughter was to have had permanent bars and would have to crawl into and may be pull her out by legs I went to office to complain was told I could be upgraded (we already paid for deluxe) for extra $35 I refused and the women finally said we could have villa 17 but would cost $7! The money was not the problem just that we were expected to accept a cheap version of what we paid for neither was above 2 stars rating