West Park Hotel

Long review of West park Hotel Clydebank…and starting with a positive The Good – The address on their website is correct. The Bad – I made a booking for 7 rooms, multiple nights, at this ‘Hotel’ for my workers at a total cost of £1835.00, this was a mix of Chalet rooms and Hotel rooms due to the amount of rooms we required. 4 of our 7 rooms were the chalet rooms, all the guys without exception said they smelt damp, stuffy and were extremely dirty…one used the communal showers on our building site rather than getting into the shower in the chalet as it was cleaner on our site. I have attached pictures of one of the chalet bathrooms where the floor is clearly dirty and breaking up and the shower is filthy. On leaving the chalet room in the morning and opening the door one guy saw cockroaches…this must be known to the hotel as when it was raised they were verbally advised (and via email) that they have ‘weekly’ checks from their pest control company. He was after much heated debate moved to an alternative room, at additional costs, same day! One of our guys arrived after 5pm to check-in, after seeing the room he went to speak to a member of staff regarding the ‘cleanliness’ of the room…unfortunately he was advised by the barman that he, the barman, was the only member of staff there and no-one else would be in till at least 8am, so after the barman finishes there are no staff members left at the hotel to deal with any issues. It was also at this time we found out the restaurant was not even open, no mention on the website, so would have to head out elsewhere to eat…possibly a blessing in disguise! 3 of the rooms we had originally booked for 9nights, however as the accommodation was far below what we would expect our construction workers to have to endure we checked them all out after 4nights and moved them to an alternative hotel. Staff at the hotel were not apologetic and basically did not care one iota that the standards of the hotel were 1 star at best. The Downright Ugly - We requested a full VAT Invoice on 3 occasions for the £1835.00 paid as we had been emailed basic Invoices/Receipts only. My last request advising it was a Legal requirement was not answered in writing, however, I had the most unpleasant lady call to advise she did not appreciate me telling her it was a legal requirement for a VAT registered Company to produce an actual VAT Invoice on request and the emailed Invoices I have in front of me are not registered at their end anyway. She said that if I was that bothered about a VAT Invoice I should just handwrite on their printed Invoices how much VAT as they would not produce anything else. There was no reason for her rudeness to a legitimate request and I find the defensiveness very telling of how they operate the hotel as a whole. Thankfully her last comment to me was to ‘never email, call or try and book any more rooms at our hotel ever again’…this at least saves me from having to wait for HELL TO FREEZE OVER befor

Upon arrival, despite having booked six rooms, we were informed that only four were available. This was highly inconvenient and caused significant disruption to our plans. Moreover, the rooms we were given were far from satisfactory. There was no hot water available for our first night of our stay, which made basic hygiene and comfort impossible. The cleanliness of the rooms was also extremely poor, due to poor decoration and maintenance . The rooms were dirty, and it was clear that they had not been properly cleaned or maintain prior to our arrival. Additionally, the beds were uncomfortable, making it difficult for us to get a good night’s sleep. While the bar food was acceptable and the bar staff were friendly and professional, these minor positives were overshadowed by the numerous issues we encountered. Overall, our three-night stay was far from the relaxing and enjoyable experience we had hoped for. Never again, avoid at all cost.

Worst night ever in a hotel. I got into my chalet (number 10) at 6pm and it was absolutely roasting. It was July but the bathroom radiator and underfloor heating were on full, which also made the bedroom unbearably hot. It wouldn't turn off, so I went to reception and told them I couldn't sleep in that stifling heat. Two members of staff told me it was on a timer and said it would go off soon. I went out and got back at 11 to find the radiator still blazing away and the underfloor heating so hot I could hardly walk on it in bare feet. The windows only opened a crack so I couldn't even get cold air. I went to the hotel to tell them but couldn't find any staff. The radiator and underfloor heating stayed on all night and I hardly slept. Early in the morning, I checked out and told someone on reception, who apologised and said they would tell the manager. But I've heard nothing from them.

Absolutely disgusting. Stayed in the annex..don't! Dirty, don't think the bed sheets were changed and the floor was manky. Bed was super uncomfy, bathroom was a state. Broken tiles and I didn't dare go in the shower. Can hear everything It's basically a shed.

We came for dinner last night and the food was delicious we ordered a stake pie and chicken enchiladas the enchiladas tasted amazing we decided to have dessert and the cheesecake was great would recommend this place the staff where friendly and very welcoming thanks again west park for a nice evening and thanks to the kitchen staff for a fantastic meal we will be back soon .

We had our Mothers Wake here on Jan 16th 2024 and i can honestly say the food was Delicious and the sandwiches were amazing. The place was lovely inside and very modern and the staff were very friendly and welcoming and we will be back again to visit for food. Thank you so much from the Thomas Family for making us feel welcome xx