Hotel Univers

Ac didn’t work well

Tiny bathroom, comfortable room They tried to charge me for parking until I showed the reservation that said, Free Parking. The front desk was very kind about it.

It’s a good place

Overall accessibility

Stayed 1 night on 5/6/24. Spacious family room w/ a decent size shower BUT: no AC working while there were 25 degrees C during the day; NO hot water and a very weak stream of lukewarm water from the shower. Front desk lady just shrugged her shoulders on my complaining

Twin room, lake view, first floor, refurbished, lake/patio view with small balcony with door. The room was nicely refurbished and looked big due to full length mirrors on wall. The size was adequate for two people. Officially rated 3 star, apparently with air conditioning. We saw the air conditioning unit after a couple of nights, but had been opening the balcony door to keep the room cool enough for sleeping. We found this okay, but did not bother trying the unit as our many friends complained that theirs was not working. Keeping the door opened served a secondary function of providing an escape exit (see below). The bathroom was okay, but very small with no shelf space and the door opened across the sink. You need to stand slightly towards/in shower to close the door and get to the toilet. We found debris on the room carpet on arrival, a small clear plastic bag and carpet threads(?) or black hair, and found similar threads in one of the beds. There were 3 coat hangars on a stand by the room entrance door with space for one suitcase, but no coat hangars in the small wardrobe where we found two hand towels, two bath towels and a foot towel. We also had two chairs (one with loose trim) a small round table and small desk space near the window/ balcony area. Servicing room - we stayed 4 nights and the room never appeared to be cleaned, and the beds were not made up, but the towels, toilet roll, soap and shower wash were replaced except on Saturday. June 2023 - The hotel is being refurbished, the stairway entrance to reception is closed and there are no stairs useable below floor 1, therefore only the lift can be used to go from floor one to reception or the exit area (patio) below. One evening it took 30+ minutes to get to the first floor due to the queues for the one lift. Many people tried to use the emergency stairs instead (to save time) but found them padlocked at the ground floor. We tried this ourselves one day to get out of the building and were surprised to find many trip hazards, damaged steps, random shopping trollies on landings and obstacles in the escape areas, plus a padlocked exit beyond a parked car. A staff member was surprised to see a customer there and had to point the way back into the building’s restaurant facility! Another guest had already asked for the emergency exit to be unlocked. Breakfast facilities were okay (2-3 star). The only way to get there was down in the lift, and walk around the patio. Staff - patio bar staff were lovely, friendly and helpful. The reception staff had ‘attitude’, refusing to give anyone sharing a room more than one key card between them and claiming not to have enough key cards! What would they do if we lost one? They also lied about the status of the emergency exits, claiming that they were open. This hotel has potential - nice area, nice patio, a lake and nearby shopping mall with a taxi rank. However, there are cheaper hotels close by that are in better condition - this information fro