Grand Hotel Napoca

方便整潔好

Super!

We went there for a sport competition and maybe the restaurant staff was not very pleased with that, and maybe this is why they looked annoyed and lacking good mood. They left me with the impression they were overwhelmed by the situation. The food was tasty however.

Very good Big comfortable rooms with queen size bed. Friendly staff, hudge parking area. Good breakfast.

To start, I have to say, everything was completely fine during my stay. However, I can only rate this hotel 4 stars and not 5 because I feel it would be unfair to other 4-star hotels that offer way better services. Rooms are very comfortable and cozy, offering nice views. The location is great and you can find plenty of parking spaces. I feel the hotel is lacking when it comes to services. The breakfast is quite basic, with not many choices to choose from. The staff is very rigid, they don’t smile at all. I’m not saying they should be obliged to smile, but you can easily feel how cold they are when it comes to servicing you. Overall, it’s a good hotel, but I’m sure there’s way better options for this price.

I stayed at the Grand Hotel Napoca for 3 days as part of a larger delegation that arranged our accommodation there. Despite being an old hotel, it has been well renovated; the lobby, hall, restaurant, and bar all look new. The room was spacious, partially renovated, but comfortable and clean. The biggest issue was the level of service provided by the hotel staff. Upon entering the hotel, you are not greeted at reception, and the breakfast in the restaurant is very basic. Out of 4 waitstaff, only one young waitress made an effort to be attentive. The other old-school waiters do not speak English and communicate through gestures, which is quite uncomfortable. They do not but rather maintain the buffet and clean tables after guests finish. Nobody tries to bring you coffee or assist you when you ask for something. For example, when I requested hot water for my muesli, the waiter pointed to a thermos that had been sitting there for 2 hours, and the water was no longer hot. When I mentioned that to the waiter, he directed me to the coffee machine to wait in line and pour hot water myself. There is no option to have an omelet eggs made to order; breakfast choices are quite limited, with only bananas apples available. The coffee from the machine tastes terrible, so after breakfast, we decided to sit in the hotel lobby and order coffee from the bar. I received an Americano smaller than the cappuccino my husband was drinking and asked bartender to pour it into a larger cup with a bit more water because I prefer my Americano more diluted. He reacted aggressively, gave me a plastic takeaway cup to pour it myself, did not respond when I thanked him, and then started banging metal dishes loudly and expressing anger about my request. Then, a supervisor by speaking Romanian, and the supervisor kept saying calm down, calm down. Finally, a problem arose with the air conditioning, which stopped working on the last day before our departure. It even felt like the AC was heating the room to 30 degrees! We asked the housekeeper, who said another room had a malfunction, and since the ACs are connected, the entire horizontal line was not functioning. I would not stay at this hotel if it were not booked organized. The staff need serious training because, unfortunately, all the good and comfortable aspects (such as free and very convenient parking in front) are overshadowed by the subpar service of the employees who do not seem happy to serve guests.