York North

On arrival the man on reception very loudly announced what room number I was staying in. As a solo female this is rather worrying as had there been anyone else in earshot they would have known exactly where I was staying. Your staff need training in customer security. Don't say the room number out loud, point to it written on the key card. The room was looking worse for wear with scratches on walls and furniture and dark human hairs on the bathroom door. I was located in the room right next to reception and the entrance which meant I couldn't have the window open due to noise and also a concern for safety. This resulted in a very hot and uncomfortable night with very little sleep. The continental breakfast was poor and over priced. On checking out there were no staff at the desk as they were all stood in the entrance cover smoking. This looked so unprofessional and meant I had to walk through their smoke to exit the building. I paid £129 for 1 night which was an absolute rip off for the state of the room, the awful customer service and lack of customer safety provided. This needs addressing immediately.

Stayed at a few premier inns and this one is dated. We stayed in a heatwave and with no aircon in hotel made the nights sleep terrible. The room was at 27 degrees on arrival and remained at that temp all night. The fan supplied spun, but put out no air

We booked a twin room for 2 adults (not a couple) for £55 to visit York which was great value and worked out better for us than the city centre option. Premier Inn HQ sent us an email in error just before our stay saying maintenance work was happening so there would be no lift or air con. As both of our party had mobility issues we emailed and called to see if we could have a ground floor room if the lift wouldn't be working. They gave us a disabled ground floor twin room close to reception which was fantastic (the service and the room itself). Wet room shower with fold down chair attached to wall, roll under sink, plenty of space in the bathroom with support bars we found hugely helpful and red emergency cords. Plenty of space moving around the room, 2 single beds with a desk and a chair, also small bed side tables, a standing floor lamp, a large desk fan (it was a bit of a heatwave when we visited) and our window that faced the car park and pub next door opened 6 inches or so at the bottom (security locked to prevent wider opening). Good heavy curtains, tea and coffee supplies plentiful, only one towel in the room but a giant pile in the lobby and free to grab more. Standard small wardrobe and shelves with hair dryer and coat hooks, and power outlets and light switches everywhere. We had a key issue but the receptionist solved it quickly. Friendly helpful staff. Tons of leaflets for local attractions in the lobby and even a white board with useful local information including the local bus stops and park and ride! We had Googled this in advance but very helpful to have on a sign in reception. Local bus on main road just outside is a 5 min walk away, it's regular and only takes 10-15 mins to get into York centre or back. We booked the cooked breakfast including continental which is done on site next to reception, and it was pretty good, a few issues but mostly great if you order right. For example we ordered scrambled eggs and bacon with some sliced bread (intending to butter it) but the eggs came sitting on top of plain sliced bread which was too soggy to rescue. Smart option is to help yourself to as much as possible and just order the hot cooked non bread parts to be brought to you. I found all the hot food to be hot and fresh, cooked to order and pretty good. The small self service continental breakfast area includes a tea and coffee machine with plenty of PG tips varieties and coffee styles and they don't mind you taking a mug back to your room or outside to smoke. Croissants, pain au Chocolat, small blueberry muffins, American pancakes and English crumpets available with white and wholegrain seeded bread and a toaster and all manner of spreads and butter etc. A variety of cereal and milk and fruit juice and fresh fruit available. We had breakfast late at around 10 and had no problems but I can imagine at peak earlier times it might be a little slow due to their system of cooking and serving but there's loads of seating. I recommend it as g

Hotel is poorly positioned with limited public transport and far from any points of interest. My room had extensive mould in the bathroom including established mould on the bathroom door. When I told the receptionist he told me all of the rooms have mould. When I insisted the room was changed I was upgraded to a Premier plus room, which again had mould in the bathroom (albeit less) and had filthy floors. I didn't bother trying for another change to get a mould free room. The staff tried hard when I spoke to them and were attentive during breakfast and when queries were raised. But cleaning and maintainance standards were poor and the hotel is very inaccessible without a car. It is no surprise about the mould as there is no ventilation in the bathrooms and I can't see how the price is justified for dirty, mouldly and damp rooms. I would never stay here again.

I filled in a supposed 'TripAdvisor' review on the Premier Inn website as part of customer feedback - it hasn't shown up, so I'm writing direct. Staff - polite. Check-in/Out - efficient. Breakfast - excellent. Location - easy to get to York centre by hop-on/off bus, but could walk it. Heating - controls were a maze and hard to understand. Bathroom - extractor fan didn't work. But lots of toilet paper. Walls - paper thin, so you could hear the gormless talk of other residents.

Lovely place to stay. Outside seating nearby and on bus route into town. Breakfast cooked to order so lovely and fresh. Staff friendly and helpful. Really enjoyed our stay. Room clean and tidy but double bed smaller than expected. Pub on grounds but shuts at 10 on weekdays sadly