Residence Inn Cleveland Downtown

房間很大，地段好，值得！

房間很大位置好

Excellent hotel with excellent location. Stayed here in July for national cheer competition at Huntington Arena. Went to Guardians game. Excellent location near both venues. Spacious, clean two bedroom suite with full kitchen, huge living room. Valet parking superb service. Problem with AC on check in, fixed immediately. Several great restaurants nearby. Would definitely stay here again!

This Residence Inn is within walking distance to major attractions in Cleveland. It’s very convenient and the only thing it has going for it. Upon arrival, there was a line of six people in front of me and one person working the desk. She took her time with each guest, trying to satisfy every one of them to the most of her abilities. I overheard people asking why they couldn’t get into their room yet, others had gone to their room only to be dissatisfied with its conditions and some (like me) were just checking in. Fortunately, I’m aware that she is the front figure in each of these battles but not necessarily the one who caused the issues that lead to unhappy customers. Management was there, helping people check in until the line of complaints came in, and they left her alone in the battlefield to work with the unhappy guests on her own. Once I got to the room, I understood why people were dissatisfied. The room was clean but there were no sheets, blankets or pillows for the fold out bed. No trash can in the bathroom. There was one thing we weren’t lacking through, someone else’s grocery bag of dirty clothes in one of the cabinets. No disposable cups for coffee, no lotion in the bathroom. Valet was great! They were doing their job as fast and efficiently as they could. This Residence Inn disappointed me. I think their staff are overwhelmed and they are trying to do the best they can with what they have but management isn’t helping.

The staff was welcoming and friendly despite a long line of people checking in at 4:00. The valet was quick and easy, every time we parked and requested the car. The old building was interesting with the arcade. You could get a feel for the old Cleveland. The room was spacious and clean with a full fridge. Our kids had space to run, jump and throw without jumping across beds. There was a little city noise at night but nothing we couldn’t sleep through. The air conditioning was fantastic. The location felt safe. It was a perfect location for restaurants and a Guardians game! We would definitely recommend and stay again if we’re in town.

This hotel was perfectly located in downtown for parking your car and just walking everywhere and we are in our 60"s. The reason we stayed there was to attend a concert at the Rocket Mortgage Arena - it was right across the street. Perfect to avoid traffic and the outrageous $70 event parking. We parked our car at the hotel and never needed it - yes, they did have a charge for parking but nothing compared to the event parking. There were several restaurants within walking distance - a Mexican one and pizza one right downstairs of the hotel - perfectly safe. I want to give a shout out to Tonya, who made our breakfast so enjoyable. She was one of the attendants at the free breakfast offered. She was so friendly and cheery and made everyone who came into that room for breakfast feel welcomed. She also took very good care of making sure that everything was clean and stocked.