Kingsway Hotel.

Firstly I must say that I have always loved the Kingsway hotel and have stayed many times. I have always found the staff very friendly and helpful, the accomodation really comfortable and clean.However, this occasion was a little disappointing in as much as the welcoming receptionist was not very welcoming. She was very surley and unapproachable , the other receptionists howevere were lovley. Everything was fine as usual , until I returned home to find that my credit card had been debited a further £100. No explanation just a debit. I rang to investigate and was told by the same surley receptionist that I had made a burn mark on the chair in the rooms and have been charged. Needless to say I was not responsible for this damage. I saw it when I checked in of course, but assumed the duty housekeeper would have reported it prior to my arrival. Obviously not. My point here is that I was not contacted whatsoever by any member of management to discuss this matter and was assumed by them to be responsible, they then proceeded to debit my account without my knowledge, which is illegal. That said, after some several emails and phone calls to the manager and staff the matter was finally resolved and agreed i should have been contacted and a refund was issued. I love this hotel but my point here is to check the room for defects and damage on checking in and report it straight away to avoid this reoccurring. I know I will for sure.

Just returned from the Kingsway Hotel after a two nights stay. We had a lovely time. The room was very pleasingly appointed out onto the patio and tastefully decorated, The tea and coffee tray had a much better and varied options than many hotels. The breakfast was of high quality and had a lot of choice. The set menu dinner option was also 1st class. It was our first stay but not expected to be our last.

Disappointed with my stay. The room had blinds, but no curtains, and the blinds weren’t blackout at all – the room was flooded with light as soon as the sun came up. Really poor for anyone who values a good night’s sleep. I contacted the hotel about this but never got a response, which only added to the frustration. Basic comfort and customer care just weren’t there. Wouldn’t stay again.

Got to say that the Kingswood hotel Cleethorpes is a little gem. 2 couples for a birthday night out, great location and good parking behind the hotel. Maybe for the older generation but good rooms, clean and modern bathrooms. Had drinks in the bar before heading out ,excellent staff and nice seating area. Breakfast is a menu, just standard food but well cooked and the dinning room is lovely with great views . Can't fault this hotel and we were all surprised at how nice the place is. Cleethorpes feels like a seaside town that's going in the right direction.

This is a very special hotel. The staff are wonderful. Professional, helpful, friendly. The food is absolutely delicious. The restaurant overlooks the sea. Perfect. The bedrooms are very comfortable and well equipped. The sitting rooms are cosy, overlook the sea and the service there is great. I have just spent 5 nights there and can’t wait to return.

We had the most beautiful meal but the staff were not very attentive never brought the wine list had to chase someone to order wine, never came to check if everything was ok, cleared our plates but never asked if we wanted a coffee again had to ask, had coffee in the lounge then couldn't find a soul to ask foe the bill the whole building was deserted found someone in the kitchen paid the bill and had to find someone again to ask where our coats we're