Quality Inn Clarksville - Exit 11

So when we first got to the hotel we were not welcomed warmly. The young guy that owns the hotel was rude and assuming. Then they made up something about a $150 deposit bc I guess since we were black they assumed we smoked. Thank God I just so happened to have that but that was not explained with my reservations. Next day I come in my room and the tub wasn’t clean nor was the bed made up! He gets to explaining that tubs only get cleaned if you’re staying more than 3 days?!? Huh!!! Then a Hispanic family that was brought in by the police came straight in to their room. I say this bc we got there around 11am and he almost made us wait until the check in time at 3pm but I guess he saw that we saw the other people and he got our room ready then. Slick giving racists, slick giving he didn’t give a flip! I was staying at a cheaper hotel and they made up our beds EVERYDAY and our tub was cleaned EVERYDAY!!! The best thing though is the rooms are clean and updated and nice. But the excuse after excuse was VERY unwelcoming and he just didn’t care! I’ve been doing customer service over 20 yrs and they are definitely NOT recommended due to poor service! Ticked me completely off! The young guy with the glasses states he owns the hotel and may be overwhelmed. He may need to get into something else if he’s going to be disrespectful!!! NEVER AGAIN!!! Just know if you’re there over the weekend your bed won’t be made up nor will your tubs be clean so bring your own disinfectant!!! Ugh! I’m very disappointed ☹️ I only gave it 2 stars bc of the AWESOME breakfast in the mornings but customer service sucks!!! I think the poor guy needs a new career bc hospitality is not in his repertoire! I tried to be patient with him but I just got the disinfectant from him and cleaned the tub myself!

Very old hotel. The staff was nice, just didn’t see much of them. The smell of air freshener was overwhelming. The room was clean, but the beds are worn out as well as the chairs. The shower head was rusted and needed replacing. The breakfast was terrible. The eggs were cold and runny, the potatoes and sausage were cold and edible. Nothing but water came out of the apple juice dispenser. Our door handle was broken and we had trouble every time we tried to get into the room. Definitely won’t be back

Everything great...except the coffee. The room was very clean and comfortable. Quiet. Everything was good. One issue: the coffee in breakfast was awful. Absolutely unacceptable. Please get real coffee!

Very good motel

Great last minute stay. Clean room, spacious, comfy bed and quiet.

Excellant hotel I have no idea if this was a newly built hotel but....it sure did look like it!! VERY nice!!! We did not get out and explore Clarksville because we had a long day of driving but....there was a McDonalds and Subway right by the hotel...short easy walk..within a couple of minutes.