Vieraskäyttäjä
9. syyskuuta 2023
Firstly, one of the rooms we booked was a bug graveyard. Had to switch rooms due to dead maggots and spiders all over the floor. Secondly, they gave our room card to someone else due to a mess up on the reception side. A man we didn't know entered the room, because he was told it was his room, late at night. We went to complain and got locked out the room until they sorted it. The staff were rude and clearly didn't care about the mix up, not quite realising the seriousness of what they just did. On the second day we went down to complain again hoping they would listen. They didn't care once again and told us to go to management the next day. It got so ridiculous, we decided to leave a review instead. We felt so unsafe the rest of the few days because we didn't trust it wouldn't happen again. No one came to us personally to apologise for what just happened, management should have come to us as soon as they could. We are 2 young female and they could have let anyone in to our room. I still don't think they understand how bad it is what they did.
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