Hotel Valles

I checked in and paid for our planned stay of seven nights. That evening my son had a panic attack that lasted over night and into the next morning. He was hyperventilating and struggling mentally. We needed to cut the trip short and return to SLP and, eventually, home. I went to check out late that morning and asked if they could refund the days that I needed to cancel. The staff refused, saying they could not do a refund because the booking was through a third party (*******). I thought this was lame, since we hadn’t even been there for 24 hours, but I agreed and left. I contacted ******* to try to recover at least a portion of what I paid but got an email back saying that they tried multiple times to negotiate with the hotel for a refund but they still refused. So basically I paid $1500 for a one night stay. Such a disappointment for a situation that was unplanned and very unpleasant. ps Do not purchase Expedia’s so-called travel protection plan. It was basically useless in this situation. :(

Excelente lugar y sobretodo la comida !

This is a old hotel but it's well maintained, staff and friendly a food options are amazing. I will definitely be back when visiting my relatives

Excelente, relajante

Todo el personal es muy amable, la comida de los restaurantes está rica, el servicio de bar y los alimentos muy buenos, el lugar es muy bonito, con jardines y árboles y mucha vegetación. Las habitaciones son sencillas pero completas con aire acondicionado y televisión, las camas cómodas

Recordé viejos tiempos Fui de viaje de semana Santa con la familia y estuvimos muy a gusto en hotel lindo cómodo limpio y el desayuno incluido muy rico La alberca podría estar en mejores condiciones Le falta mucho mantenimiento exterior al hotel para q recobre su esplendor