Kings Head Hotel

We are a family of four and booked 2 junior suites and requested both on booking and during email correspondence prior to our arrival for double bed and twin bed configurations. On our arrival we were allocated rooms at opposite ends of the hotel, on different floors and with 2 double beds. Housekeeping had apparently gone home for the night despite arriving before 6pm and so this could not be corrected. The hotel had a beautiful open fireplace in the main bar which for some reason on a cold night in December wasn’t alight. We ate dinner in the hotel brasserie where a significant number of dishes on the menu were unavailable with no explanation from the staff when asked. At breakfast the following morning we were unable to order coffee as apparently this service is not available on weekends. Overall, despite a great location, this was a very disappointing stay.

很滿意，衞生打掃很乾凈，尤其是，遇到送機司機失聯，酒店工作人員請示經理後趕緊送我們去機場，非常感動，真心感謝！

When I take shower, suddenly no hot water. No telephone in the room. If I need anything, I need to go down to lobby. No convenience, Nobody clean up the room