Premier Inn Cirencester

All staff were very friendly and helpful. When I first arrived and also most times I last reception there was never anyone on it. Had to ring a buzzer to get someone and sometimes could be waiting a few minutes. The first room I got given was full of mould all in the bathroom( wasn’t just a small amount there was loads) and all the windows in the room covered in mould as well. The light didn’t work and the room smelt horrible. I went and asked to move which they didn’t have a problem with and the new room I was given was much better. I would come back again as it was perfect for getting into the town and there was macdonalds and Tesco right outside the hotel.

The visit got off to a difficult start as we'd forgotten to call and ask for rooms near each other due to travelling with a very elderly relative but the man at the desk changed our room then and there. Thanks to him and apologies to the people behind us! Then there was a problem with heating in the Accessible Room, again, sorted out by the same member of staff. I mention that not to complain but to emphasise how smoothly it was all sorted. In fact that was my overriding impression of the hotel. It's a typical Premier Inn, no different to what you'd expect. Comfortable bed, quiet, unfussy. I particularly like the extra pilows they supply and the, often, free parking. The restaurant was in a state of flux, due to changes advised in an E-Mail prior to our visit, so we had to wait a while for our meal but drinks were served promptly and the wait was by no means excessive. It was cosy and comfortable and the meal was fine. The, aforementioned, member of staff who booked us in and sorted out the heating was later to be seen helping in the bar and restaurant, alongside the extremely friendly and efficient man who took us to our table and served us, so I feel there were probably staff shortages but I was impressed by the work they were all putting in.

Can’t be disappointed with a Premier Inn. Friendly staff, warm comfortable room, comfy beds and pillows. Food was ‘Beefeater’ style, but no longer a Beefeater, which on speaking with a local, is very disappointing and much missed. Didn’t stay for breakfast this time - cheaper to go to Macdonalds. Hair dryer not very powerful for drying thick long hair.