Premier Inn Cirencester

The room was clean and comfortable. There was lots of parking and it was very easy to access local highways. It was a short walk from an Aldi for groceries. While we were there, the restaurant was under construction so we walked into Cirencester for dinner. The walk was interesting enough that we never minded it.

I stayed on 2-3rd may in room 10. room had looked like it was bearly cleaned found a half eaten crossont as well as a straw wrapper and some large crumbs on the floor and under the beds kettle was full of water and not descaled which for someone who works in housekeeping this is really disappointing to see that rooms are not at the standard that they should be at.

The staff were fantastic The hotel it's having work completed soon which will be a lovely edition to the hotel. One of the best premier rings I have stayed in. So much so I will go out my way to book this one.Even if it means the travel is slightly further and I pay slightly higher for my room.

All staff were very friendly and helpful. When I first arrived and also most times I last reception there was never anyone on it. Had to ring a buzzer to get someone and sometimes could be waiting a few minutes. The first room I got given was full of mould all in the bathroom( wasn’t just a small amount there was loads) and all the windows in the room covered in mould as well. The light didn’t work and the room smelt horrible. I went and asked to move which they didn’t have a problem with and the new room I was given was much better. I would come back again as it was perfect for getting into the town and there was macdonalds and Tesco right outside the hotel.

Having stayed in quite a few Premier Inn’s we were slightly disappointed with this location. We only booked as an overnight stay en route to visit family. Parking was easy however there was no-one attending reception when we arrived. The check-in process was easy including the logging of car registration to avoid parking charges. Our room was ground floor which wasn’t ideal with noise from rooms above. Negatives: Only one bath towel which was remedied by reception. Dispenser in shower wasn’t working but fortunately I had taken toiletries. Lamp on desk/table broken and not working. Cobwebs and dust on wall behind bed and around ceiling area. Had to exit the hotel to get to the restaurant for breakfast. Positives: staff in restaurant friendly and welcoming. Food usual choice and quality with the cooked breakfast cooked to order. Comfortable bed with thermostat control for heating/cooling.

The visit got off to a difficult start as we'd forgotten to call and ask for rooms near each other due to travelling with a very elderly relative but the man at the desk changed our room then and there. Thanks to him and apologies to the people behind us! Then there was a problem with heating in the Accessible Room, again, sorted out by the same member of staff. I mention that not to complain but to emphasise how smoothly it was all sorted. In fact that was my overriding impression of the hotel. It's a typical Premier Inn, no different to what you'd expect. Comfortable bed, quiet, unfussy. I particularly like the extra pilows they supply and the, often, free parking. The restaurant was in a state of flux, due to changes advised in an E-Mail prior to our visit, so we had to wait a while for our meal but drinks were served promptly and the wait was by no means excessive. It was cosy and comfortable and the meal was fine. The, aforementioned, member of staff who booked us in and sorted out the heating was later to be seen helping in the bar and restaurant, alongside the extremely friendly and efficient man who took us to our table and served us, so I feel there were probably staff shortages but I was impressed by the work they were all putting in.