pkhawaja
10. heinäkuuta 2025
I stayed for two nights, and unfortunately, my room was not serviced either night. On the first night, it looked like housekeeping may have started cleaning but never finished. On the second night, no one came at all—even after I called the front desk specifically requesting service. Still, no one showed up. I asked to speak with the manager and was told that wasn’t possible. Apparently, the hotel manager doesn’t even have voicemail, which was surprising. I eventually found the General Manager’s name (Paul) online and left a message directly. No one ever followed up. The one bright spot: the staff at the bar were absolutely fantastic. Friendly, attentive, and professional. But overall, this was a disappointing experience—and the lack of follow-up makes it worse. Clearly, poor service here is a top-down issue.
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