Novus Jiva Anyer Villa, Resort & Spa

Hotel room with the best view. Very nice breakfast also dinner.

best hotel in Anyer. great experience stay in hotel, private beach and pool best!

I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the "private beach" and pool for free. Hence the "private beach" was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the "private beach", the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.

good service & view

除了沙灘，其他都好

Tmp makannya banyak lalat, seluruh staff krg tanggap krn meja didiamkan terlalu lama dgn piring & meja kotornya pdhl ada staff yg nganggur malah ngobrol. Hny utk check list tamu yg breakfast sampai 2 org. Rasa makanan B aja tdk ada yg istimewa. Bagian bawah sofa seperti tdk di sapu pel krn terlihat bnk hitam2 & lengket + sofa jg agak bau debu seperti tdk di vacuum. Check in lama & saat sampai ruangan ada gelas yg msh nempel sisa cereal saat mnta gelas baru hrs call sampai 2x baru di ganti & minta gelas extra 1 pc lg tdk bisa. Staff krg koordinasi, USB sy tertinggal di TV stlh check out, sy konfirmasi dgn staffnya sdh tgg kira2 20-30 mnt, staff menghampiri ditunjukkan foto tv bagian blkg dr house keeping tp tdk ada yg tertinggal, lalu tdk lama kemudian saat sy tny ke suami sy apa mgkn dia lp pihak resepsionis konfirmasi lg ktny USB sdh di pegang sm Bell boy. Tdk ada amenities body lotion. Saat check out resepsionis yg handle sy sempat bicara dgn tmnnya ktny dia tdk bisa close deposit krt kredit sy, & tmnnya jawab besok akan tlp pihak bank saja, mudah2 an tdk mslh krn kt yg handle check out kami sdh close