Harmona Resort & Spa Zhangjiajie arvostelua

酒店很大，裏面景色很好。staff幫忙免費升級房型到了別墅區，房間特別大，還有麻將房可以放鬆娛樂。 服務：前台王美麗服務很棒，會主動添加好友，隨時都可以叫車在酒店內穿梭出行。

讓我們相當滿意的一家度假酒店，房間、服務、設施具佳：房間大景觀好，服務熱情 - 包括司機的接送站，以及早餐餐廳的服務（尤其要點贊服務員毛夢芳和杜化羣，相當用心周到），設施中的湯泉相當舒適解乏，值得一去！

酒店是環境優美的度假酒店，佈局開闊，有各種綜合設施，還有梯田的田野風光。服務人員很熱情，特別是餐廳服務人員 像毛夢芳，杜化羣，非常熱情周到細緻。 電瓶車和小車司機也都殷勤有禮。 另外湯泉和是很好的享受，服務員同樣熱情周到。到張家界旅遊還會住這裏

是附近區域價格中高檔的酒店，設施完善，停車場，超市，温泉，健身房，游泳池等都有；住的火寨，感覺房間的設施有點兒老舊，因為周圍樹木就多，住的兩晚房間都進來了臭大姐，門窗都是關着的，也不知道他們是怎麼進來的。酒店比較大，如果是自己開車到酒店，車衹能停在酒店停車場，去酒店內的任何地方都要聯繫酒店的電瓶車送你過去；雖然車來得都很快，但還是感覺不方便；而且天冷的時候，坐這種四處敞開的電瓶車，也會很冷。酒店的温泉很不錯，有多種池子可供選擇。早餐為中西混合，有湯粉也有黃油，麪包，但選擇也不是很多。酒店服務還不錯，入住的當天發現房間有蟲子，馬上有人過來幫助清理，還建議可以更換房間；早餐的服務人員也很熱情，幫忙給旅遊建議，推薦好吃的早餐搭配，特別感謝杜化羣和毛夢芳兩位服務員，她們的周到和細心讓我們的旅行更加愉快。

酒店位於景區附近，離市區距離很遠，但是酒店安排的接送站服務，真的是太貼心啦！而且還有方便的景點巴士，出行無憂。贈送了雙人湯泉，種類豐富，周邊景色也特別美。 早餐的品種超多，麪檔尤其好吃。 房間面積大，設施齊全，雖然房齡可能有點久，但是衞生做得特別好，一塵不染，住着特別安心。 還要特別感謝幾位工作人員。 司機趙師傅，一直耐心等候我們，他開車特別平穩，讓我們的路途輕鬆又舒適。 前台的吳美麗小姐姐，就像我們的專屬管家，無論我們有什麼需求，她都能協調得妥妥當當，各種問題在她那裡都能得到詳細解答，大巴預約和景區門票預訂也幫忙處理得井井有條。 禮賓袁師傅非常熱情，詳細地給我們介紹房型和園區設施，讓我們對酒店有了更深入的瞭解。 還有經理吳燕，為我們準備了歡迎水果和迷你吧，更驚喜的是，還幫我們免費升級了房型 總之，這家酒店的服務和體驗都非常好！！

環境很好，服務一如既往的好，就連打擾衞生的阿姨都讓人感覺很温暖，特別是杜華羣啊姐親手做的果醬麪包，打120分。

早餐不錯也比較豐富，服務都很貼心周到，杜化羣小姐姐知道我們從北方來，給拿了現做的饅頭和雞湯。小朋友玩卡丁車，一大早小吳姐姐幫他又教又練，很是辛苦。接駁車的小哥哥也都非常熱心周到。總體滿意！還會再來。

環境清幽，有山有水，非常適合度假小憩。酒店中餐廳菜品新鮮味道也不錯，服務員袁巧雲和羅蘭熱情細緻。另外酒店早餐也有特色，杜化羣和毛夢芳還專門給我們準備了紅糖雞蛋和煎餃，下次有時間還可以過來度假。

環境不錯，帶家人出行，感受不錯

Greatly appreciate personal service from Cherry 管家,breakfast service from毛梦芳，杜化群 and limousine service from 李伊敏师傅. Spacious room, however exterior a little rundown.

酒店很滿意，服務很到位，中餐很好吃，服務也很棒，早餐很豐盛服務很到位，特別是圖片中的服務員，下次過來遊玩一定還會住這裏。

Our holidaying at Zhangjiajie was memorable not just because of the most astounding natural beauty of the place but also because of one of the most memorable experiences at the hotel we stayed in: ‘Harmona Resort and Spa’. The warm and friendly staff here created a very welcoming atmosphere.  We experienced excellent customer service with friendly and approachable attitude displayed by every member of the staff. They had the ability  to anticipate needs of guests and respond promptly. Though we did not know Mandarin, we never felt isolated because of the extra length the staff went to translate using technology.  The staff also handled specific requests quickly and were excellent in resolving issues. We had problem with our electrical plugs and adapters. Cherry from the Front Desk patiently spent hours and found a solution that allowed us to charge all our electronics on the local system.   The staff particularly at the restaurants displayed cultural awareness and showed sensitivity  to our vegetarian meal requests.  Special mention must be made of Front Desk Staff particularly Cherry who positively responded instantaneously to any of our requests.     Housekeeping Staff also responded immediately to our request for sorting out the WiFi issue.     I and my wife would like to specially thank Hq Du, an extremely pleasant and helpful lady at the restaurant where we had our daily breakfast. Donghua and Fang ant this place  also went out of the way to make the daily breakfast an experience to remember. All the three anticipated our needs and were always friendly and cheerful.They walk the talk in customer service. When my wife did not go for buffet breakfast as she was working out, they insisted on packing the breakfast for her.  Also, on the day we were leaving, they packed take away food for the road. This was highly thoughtful of them.  We would also like to thank Roland, Yuan Quioyun and Lora from the Chinese restaurant, who prepared for us off-the-menu Chinese vegetarian dishes which proved to be very delicious. Overall, we had an incredibly lovely experience at this resort and would strongly recommend visitors to Zhangjiajie to stay at this place.  - **Feedback Mechanisms**   - Encourage staff to share experiences and feedback for continuous improvement. - **Recognition Programs**   - Acknowledge and reward exceptional service to motivate staff.

管家小廖、司機李師傅、温泉中心的姚麗美女、餐飲部的杜化羣美女、毛姐、胡姐，都讓我們三天兩夜的體驗感到很舒心和安心。期待下雪天我們再見～

房間很好 温泉也很舒服