Quality Inn arvostelua

On the day of the checkin, at about 7pm, I received a call from the hotel asking me what time I am going to arrive. I feel it's unusual and a bit annoying to receive such a call from a hotel which already charged my first day stay on the credit card already. After the checkout, I figured that the hotel charged me the full amount on my credit card, although I paid the majority of the fee using travel credits. I needed to call them directly to correct this. The staff who answered the phone is a bit rude, saying "YOU SHOULD tell the front test that you paid the reservation using the travel credits." It made it sound like my mistake. First of all, no one told me I needed to mention it, secondly, it's clearly said in my reservation how much I paid using travel credits and how much is due. As long as they have taken a look at the reservation, they should not have missed this info. BTW, I am still waiting from my refunds. The hotel is not very sanitary. The towels are pretty dirty. I only received a set of shampoo, conditoner though booked for 4 persons. When I asked for more supplies at the front desk, they asked me the room number and reservation info and wanted to verify if my room has a 4-person capacity. It's pretty annoying.