Vieraskäyttäjä
19. syyskuuta 2024
Well we had read all the reviews, good and bad, but we were booked and thought we would give it a go. Firstly can’t fault the Tui staff, very friendly and got us to where we needed to be. First impressions of the hotel, staff very friendly and organised. No water when we first got there as the whole of the hills was off.. but they did come round with a large cold bottle of water for us. The room is very very tired. Had tape on a mirror that was broken. The toilet door didn’t close properly, the fly screen on the door to the balcony was broken. Plus lots of other little bits .. but hey it’s 2 star, it was basic but absolutely fine. The view is amazing.. too hot to sit out on the balcony during the day.. there isn’t any shade. …but early morning and evening it’s absolutely delightful. Mind you , we were on the top floor, I believe the lower floor views aren’t as good. First day.. We went for a beer at the bar by the pool. The music was so loud.. and it wasn’t pleasant relaxing music, we seriously could have been in Ibiza!!! Think they have a lot of regulars coming back here too, as they were getting louder as they drank more and more. We thought this was going to be a quiet hotel, that’s why we chose it. But we were wrong. We spoke to the rep the following day who said his boss would call us and she did. To be honest, once again we couldn’t fault Tui at all. Mickey , the local rep, was helpful, understanding and great in sign posting us to his boss. .. and Susan (his boss) was brilliant, she helped us to find a quieter pool to sit at/swim in. She was so understanding and ridiculously helpful. To be honest, even though the pool didn’t look very clean, couldn’t see the bottom and there was a dirty, greasy film on top of it, we would have stayed by the pool if it hadn’t been for the music they play. Awful techno music and too loud. Even the taxi driver who picked us up commented on the music at the bar. To be fair the guy behind the bar was very smiley and nice and did turn it down a bit for us once, when we asked , but every time we went near it was loud and others seemed to enjoy it, so we couldn’t keep asking for it to be turned down. In summary, if you want a quiet relaxing break by a nice clean pool, this isn’t the place. We wouldn’t stay here again, but it did not detract from a good holiday, the place was clean, the beds were comfy, the bins were emptied every day, bedding and towels were changed regularly, all staff were friendly, great views, plenty of toilet roll, the water temp and pressure was good, golden beach is lovely and you can get free sun beds if you buy a drink, the boat trip with BBQ was fantastic and all in all we did have a lovely holiday. Tips.. take a tea towel and washing up sponge.
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