Captain's Club Hotel & Spa

This was once a great hotel, but as the rendering is falling off the walls, it's falling apart organisationally to point we are now on cusp of taking them to court. When it first opened we regularly stayed in the suites and it was amazing, but as weddings became core business, it became to noisy for us, but commercially I get it. I was amazed on my return approx 8 years after last stay, such poor condition. Cigarette butt's in reception doorway and dirt under canopy. Inside rooms nothing had been refreshed mould and bubbling rot painted over. Meal I concede was good and service was excellent. Now my gripe, we got a parking ticket, despite complying with terms and conditions of our stay. We provided registration filled in form and thought nothing off it...until fine turned up. We complained and response has been abysmal. First contact with reception was cold told me to email in, which was hardly surprising as check in, we seemed to be an inconvenience to them and more interested in their own issues. Quite simply all they had to do was get their own car park contractor to remove PCN, but for whatever reason couldn't get it done and nothing gets done unless you repeatedly chase this hotel. The Management has no contact alledgy with contractors running own car park.Over a month later we are sick to back teeth with whole situation. Yes Captains Club paid fine, but by doing that they failed to state my wife would be left with liability. Today they blamed me for appealing fine because you cannot pay and appeal at same time. Its irrelevant if you pay fine you accept liability. The final insult came with this quote in their response "The letter you have been sent from Civil Enforcement is unfortunately outside of our control" which part of its your car park,we are your guests and entered into a contractual agreement by staying a night to park in do you not get. I am so frustrated I am now looking forward to court to just draw a line under matter. We did nothing wrong, but my Wife is left with a legal letter making her legally liable for a parking offence that was a procedural failure of the Captains Club. One night has turned into an unacceptable mess. I would be frightened to return to this hotel, because I just cannot waste my life sorting out parking fines and liabilities. I am sure I will get some corporate response to this, but as with their actual dealing with the matter its hot fluffy air, just get it sorted please

Great location and a nice property, friendly welcome from the front desk and bar staff. Disappointed by the overall amenities, there was no access to the Spa that we were not advised of in advance, it’s a pricey stay for just a good location with no additional facilities.

As always the Captains Club hotel was excellent!

Lovely dinner with friends in the the restaurant. The ambience, food, wine and service were all faultless. This place reminds me why I pay to eat out. The restaurant itself is extremely well appointed. The wine list is extensive. The food is superb. The staff go above and beyond. Highly recommended.

Fabulous breakfast and guy on reception with friendly

I would normally want to give the hotel ( including the spa and bar) a 5* / 6* review, but on this occasion, we stayed over for a Christmas party. The main positives were that I was able to check in early to enjoy the spa (love, love, love) as well as a fabulous massage with Sam (brilliant!) . Then we had drinks in the bar as the sun went down - they serve the BEST Negroni ever. The negatives were that when we then went to the Christmas party it was for several groups. This was a bit disappointing as our group of some 40 friends was sharing the event. This meant we weren’t able to ask the DJ to suit just us, ie to turn down the ( dreadful supermarket type) Christmas music so we could talk at least while we were eating. The evening would have worked much better had the party been for just the one group choosing their own music, dress code, etc. Other pluses, though, were that we ended our evening back in the lovely bar, had a superb night’s sleep and a wonderful breakfast overlooking the river.