Quality Inn & Suites MidAmerica Industrial Park Area

This place is having some either ownership or management issues, probably both! We stayed there on Our way to Texas and the place has serious cleanliness and lack of maintenance issues. There was a foul odor the minute we walked in the front door, no ice on any floor and no milk at breakfast, but cleanliness and maintenance are the main problems.

All great but one thing. It was a pleasant stay. The bed felt clean, the room seemed clean, breakfast was good. It was quiet, easy access from the road we were travelling and my brief interaction with staff was pleasant as expected - nothing extra that was good or extra that was negative. The ONLY negative, was the bathroom. There was no toilet tissue holder - which doesn't seem like a big deal, but on the wall near that general area, there was black smudgey short streaks on the wall. Next to the toilet your mind tends to imagine ONE thing when you see black smears... The wall down to the floor just seemed dirty (besides those streaks). But, with those streaks you just imagine dirty hands, and now you have to pick up the toilet tissue (rather than just pull it from the roll) and you imagine other hands touching the tissue and... it's just unpleasant. Having a clean bathroom area is such a big deal when you want your guests to feel your hotel is clean. I hope this location will take some time and go through their rooms to make sure they're presenting themselves well.

Room for improvement Two things stood out to me during our stay, first was the lack of attention to detail when they cleaned the room before we arrived. First was the Dr Pepper behind the trash can. We also noticed the next morning that the shampoo had not been replenished but there was conditioner. The second was the general overall repair of the facilities. In our room the closet door would not stay closed, the TP dispenser was broken and the caulking in the bathroom around the corners looked sad. The staff was apologetic and were very pleasant but it seemed like they were limited on what they were able to do in regards to repairs. There is room for improvement.