Santo Refugio Heritage Hotel

Excelente atención, la comida es de lo más deliciosa, las habitaciones son hermosas, dormí de maravilla, las instalaciones hermosas y mucha paz, me sentí en casa agradezco la atención, volveré pronto.

La propiedad tan bonita como en las fotos, el personal super amable, se esmeran en atenderte, limpio, tranquilo, fui con mi esposo y mis mascotas (2 perritas) y nos la pasamos increible, los chefs super esmerados y la comida riquisima, las perras felices, disfrutaron mucho de estar ahi

We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.

Bien en general

This is a wonderful boutique hotel with beautiful rooms, nicely manicured landscaping, and very helpful staff. Unfortunately, all of the positives were negated because the hot water is not reliable. Thus, showers were an adventure. At times, there was no hot water. At other times, after several minutes to allow the hot water to reach the room, it would last no more than 2 or 3 minutes before it would go cold. This is quite inconvenient when you are lathered up and then there is nothing but freezing water to rinse with. The lack of any in-room heaters made for some cold nights under the covers trying to warm up. We noted this problem to the management, who assured us that it would be fixed. But nothing was ever done to fix the problem, and it began to appear that the management was disingenuous that they were actually doing anything. We would have changed hotels, but we had paid in advance, and there were no nearby hotels to move to. We now understand why there were almost no other guests at the hotel.

El lugar simplemente es maravilloso, tiene un jardín muy bonito, su sala es cómoda, la atención de las personas fue muy cálida, las camas son muy cómodas, en general la estancia ahí es muy agradable.

Servicio, atención, instalaciones, amenidades y alimentos, todo a la altura y con gran relación precio-calidad. Altamente recomendable para una escapadita sexy. La comida es grandiosa y las habitaciones son muy acogedoras.

My family and I had the most incredible stay at Santo Refugio. Gerardo and the staff were so hospitable and made this one of the best experiences we have had so far during our travels in Mexico. The hotel was super comfortable and clean. And most importantly for us was how pet friendly they were! There was tons of grass for our dogs to run and play and everyone made us feel so welcome. Thank you to everyone at Santo Refugio! Will definitely stay here again.