Secrets St. Lucia

amazing week, could have stayed longer. You must see for yourself. Food was excellent, staff are so friendly, drinks well mixed. Nelva at front desk was super , helpful. Gina, Mikela, Andy, Chef Renee. Everyone is super friendly and made our stay so warm. Staff go out of their way to make you comfortable. You must book Joys adventures and the horseback ride was a lot of fun. We met so many people from around the world. We did not book the Tram tour but our neighbors said it was amazing going through the rainforest

We stayed at St. James club February of 2022. I’ll start with the bad. Poor housekeeping! House keepers only came one time in the eight days we stayed. We had to use dirty towels. We called to get new towels. They put new towels on our bed and never took all the old ones. Our bathroom window did not close or lock. This is a safety issue. Our balcony door did not close or lock. Food was okay at best. 90 percent of the employees acted like we were an inconvenience. The entire place was very outdated. Spotty WiFi. The good: The upper pool had gorgeous views. The Joy tour boat tour is a must. The guys were awesome. The water sports here were fun. Nightly entertainment was fun. Overall property was nice. This entire place needs to be demolished and rebuilt with modern technology. It was so outdated. All new employees would be nice as well.

Won a trip from work. The pool areas and staff are awesome, rooms were great. The only issue I had was there are many food options after certain times of the day. They also have just a small gift shop. They definitely need more options.

The staff were amazing and would always go out of their way to help. Some of the rooms were a bit dated but they were renovating. We saw another section which had great modern rooms; they gave us a room to shower after we had checked out which was so hospitable. The only slight negative was that the food got a tad repetitive during our 10 day stay. We did do a trip with Joy Travels through the hotel and it was Fantastic!!!! One of the best days of our trip. They took care of us and seeing the other sights

We arrived late March a family of six adults for two weeks in a beachfront room, check in was smooth and efficient and room was lovely and spacious/clean on the second floor with an amazing view! We ate in all restaurants and have no complaints with our firm favourite being Morgan’s pier. Service was slow at times but that’s a management (staffing) issue and sometimes expected in the Caribbean from past experience. The majority off the staff were an absolute joy to be around and a big shout out to all the breakfast servers/Kennedy Gardner/Genevieve pool service/Giselle tennis coach/Dwaine on cocktails/Nicholas sunset bar/Harold Jacaranda/Bob on water sports and finally Samanfer the star of the show for bringing the energy and laughter every day! The coffee shop was great,The joy boat cruise is a must! We did notice things beginning to change during our 2nd week in terms of what was on offer due to the imminent closure which to me shows poor management on their behalf! (Guests are guests) All in all the beautiful resort and the staff mentioned above made the holiday so special and we wish them all the best in the future!! The new management would be foolish to let these guys go, they are your biggest asset!

My family had a short Easter stay at St. James. It was our first time here and it was well worth it. We landed in the George F.L. Charles Airport (the older/regional airport) and the hotel was around a ten minute drive from same so it was primely located for us. If you are travelling from Hewanorra International Airport however, you are looking at over an hour drive to get to the hotel. Nonetheless, we found that the food was generally lovely, great variety of foods and we appreciated the local fruits (mangoes/bananas) and food (salt fish/breadfruit/green fig) that were served. Shout out to Bob/Alph at the water sports area, both of whom were also friendly and accommodating in addition to Thomasia and Hermanda for their hospitality at the Palms restaurant/cafe. Our room was also close to all amenities and from the looks of it, the bathroom and flooring were updated. We had no problems with the air conditioning/hot water. The beach is amazing, always calm, albeit not your typical white sand beach, the water was always refreshing. The cons I would say involved; a long wait time in particular at the seafood restaurant (which had the best food in my opinion), we found that the service at the bar was sub-par with unfriendly bartenders, front desk could also be friendlier, the Grill shack (my word)...the food was burnt (many times that we tried it) and the reception was always unfriendly there. Notwithstanding, better management/staffing, more restaurants opening on a nightly basis to ease the wait times, greater variety of food options available during the day (between breakfast - lunch and then again between lunch-dinner), together with a better variety of drinks at the bar would make this hotel close to perfection. We still look forward to returning once re-opened.