Jolly Alon Hotel

Борьба с доводчиками на дверях в санузле и по удобствам явно не 4 звезды!

Bad customer service ! Customer service was horrible!!!!! I booked king size bed, they provided me a small very small bed…… they told me they don’t have any available rooms with king size bed . I told them I paid extra money for this, they told me sorry, just cancel this reservation if you want…… but unfortunately i was unable to do that:( and room key was not working properly…..

Great location ruined by clueless management. As with a lot of negative reviews, the management will post a reply saying "contacts us so we can improve". Well I did. Whilst I was there. I booked a room with a veranda and black out curtains.. I was down graded on arrival to one with neither. I called the reception and was eventually shown a room with a veranda but not black out curtains. I was then shown a room with "black out curtains" which were not. Later I note that aircon is not working. Call reception to be told no one was coming to fix it and how about i open the door? So I open the door to the swarm of bugs and bity inset who are merrily dancing to the significantly loud bass from the Karaoke club next to the park. Door closed again the the temperature hits 28 degrees in the room. The next morning they say the aircon was out over the whole hotel and that it would not be on the next nights either. Due to no sleep I get to the restaurant for breakfast a minute past 10am and its closed. I almost had to beg for a coffee (NOTE - there are no tea or coffee making facilities in their rooms) I Check out and move across town to a hotel with all my requirements. It's a shame - it could be such a lovely hotel but who ever owns and managers is has no idea about running a hotel. It's full of trinkets and gimmicks and misses the basics. Hospitality - Good rest and sleep and service. MIsses on all fronts.