The Siena Village

It was a very unpleasant experience with the sales / reservation staff. We had a death in the family due to which we had to check out 3 nights before our stay. We got to stay just one night. The one night we stayed we really liked the place and the service. The staff at the resort were very welcoming and helpful. But the next early morning we had to leave due to the family emergency and were asked to contact the reservation team for any possible solution for the 3 nights that we had payed for. So we called them, firstly the lady who spoke was so rude and un-empathetic towards the entire situation, that the entire time we spoke to her felt such a waste of energy, secondly the senior management was also very rude and un-accommodating, they kept talking about policies and all… but so un-empathetic towards our situation. We really liked the place and the people there and was so looking for a solution to come back but they seemed disinterested in offering any kind of solution. We were not asking for a refund! We just wanted to come back to the place and enjoy their hospitality but in the end were so disappointed by their behaviour which made us feel we shouldn’t waste out time in even talking further and rather look for a different place next time.

Nice location. Well maintained property. Spacious rooms. Swimming pool with life guard available round the clock.

It was decent resort , èco friendly and pleasant . Food was ok ok .swimming pool was not big . Resort is having plantation inside and it’s good .

we had a wonderful stay and enjoyed every day we spent there. The property is big, spacious, service was top notch, view from the stay is absolutely beautiful. you get to see sunrise from your room itself. Food was another added benefit, it was fresh and tasty they use their own produce , so everything is rich and healthy.

Very well maintained property. Staff was excellent, they were available always even at 4:30 am in the morning when we checked out. Loved the place ... will totally recommend my friends. We were 17 ppl .... kids and adults and 6 rooms.

The resort was well maintained. The outside ambience is excellent. The pool is also very nice. The rooms were clean and neat. Breakfast served was tasty. The plantation visit was not up to the mark.