Sterling Munnar

Location, amenities and services were good. But food takes a back seat. Need to improve a lot in food (dinner, lunch and morning breakfast). More of Kerala’s authentic tastes should reflect.

The resort was beautiful and magnificent.Rooms were clean and well maintained.we booked classic rooms ,they were good enough to stay.Mountain view through windows were splendid

Excellent resort for family stay. Room service and food was excellent. Special mention to Bala & Anu who has give excellent room service during our stay. Room was very clean and neat. Staffs very soft and helpful. Lot of activities were in the resort itself.

We had booked our room well in advance and even called ahead to confirm our arrival time, yet we were made to wait over an hour upon arrival. The hotel claimed the room was still being cleaned and that the floors needed to dry for a "better experience." They kept telling us it would be “just five more minutes” — a line we heard repeatedly every 10 minutes. When the room was supposedly ready, there was no one to assist us with our luggage. We had to ask for help — not what you expect from a hotel claiming 4-star status. To make matters worse, when we finally got to the room, cleaning was still going on, and we had to wait outside yet again. Even after all that, the room was far from clean. Room service was equally disappointing. Overall, the experience was frustrating and unprofessional. This hotel shows absolutely no standard of service expected from a 4-star establishment. Hugely disappointing. We had made the booking quite in advance and also called them the day of the arrival to let them of the time we’d reach there, but still we had to wait more an hour for a room. They said cleaning was going on hence the delay, and then finally when they said the room was ready and we went to the room, it was still getting cleaned and the room was still far from clean. The room service was terrible, the food wasn’t good. They served cold tea. The pool area was out of towels most of the time and there were no staffs to supervise that. It was a terrible experience.

The room and bathroom felt very old, especially the bathroom, which didn’t even seem to have 2-star facilities. There was no temperature control in the pool. We had to request a blanket multiple times, and it took almost 4 hours to get it. From the time we went to check in until the time we checked out, we saw several people at the reception complaining about various issues. Overall, I would give it a rating of 2 out of 5 stars.

1) With lot of expectations and though the price is bit more (for valley view), I booked 2 BR for 3 days 9th Apr 25 to 11th Apr 25 with Valley view in Sterling Munnar. After check in, we were searching the valley from the room. I couldn't find it. To my surprise, While checking the guest service they said they don't have 2 BR with Valley view. And they said they will take action to update their website. 2) Continental food served for breakfast needs lots of improvements. The crossiants and other items served are not looking fresh. 3) The restaurant staffs are hardworking. Since there is no adequate staff, no one bothers to serve the guest. I asked to provide water and glasses. My request was unheard and I need to help myself. 4) 12th morning around 4:15 am I called the reception thrice to get the buggy assistance to go from our room to reception area. Myself and my wife is having issue in our leg we can't walk in the slopes. My call is unanswered. Finally we had no other choice and with bit difficulty went there. Being an hill station and the rooms are away from the reception, in case of emergency needs what the guest will do? 5) The staffs are very polite and humble. Rooms are cleaned by the HK. However, they should be guest friendly and have bit focus on above areas. My experience is not that much good Munnar wherein it is not the case in Yelagiri and Yercaud.