Vieraskäyttäjä
22. kesäkuuta 2023
Monday at 4PM, I went to my hotel in Chincoteague-Anchor Inn. I checked in. I went to my room 258. I turned on the air-it was hot and humid I left to get something to eat. When I returned, the air conditioner was not working. There was no cold air blowing I went to the front desk and spoke with Dennis. He was amazing. He went to my room, checked the air, spoke with Daniel-tech/maintenance. They couldn’t do anything that night. At the Anchor Inn, I had a balcony overlooking the bay. They offered to let me stay in their sister/other hotel. Hotel states the following from website. Hotel on the waterfront A marina, a terrace, and a garden are just a few of the amenities provided at Anchor Inn. Enjoy the gym, as well as activities like fishing and boat tours. Free in-room WiFi is available to all guests, along with laundry facilities and a business center. You'll also find perks like: A seasonal outdoor pool Express check-out, a TV in the lobby, and a gift shop Smoke-free premises, barbecue grills, and a computer station Newspapers in the lobby Guest reviews give good marks for the helpful staff and location Room features All 21 rooms include comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi. Balconies or patios, wardrobes/closets, and refrigerators The sister hotel, Marina Bay Hotel, they gave me room 107. This room had air, but did not have a view except of a fence with barbed wire. The next morning, I woke up around 5 ish. I left around 6 ish to go and do photography around the island. I got back to the hotel around 10:30. I went to the front desk to see the status of my room. I was told by Karla, The Manager, that it wasn’t ready yet and it would be about another hour. I stated that this was not what I was promised. She then stated that Dennis didn’t know all the things that needed to be done. I stated that I wanted to go and sit in my room, the one that I reserved and paid for. She said that wasn’t possible and that it wasn't’ her fault. I stated that it was her fault/responsibility to provide the customer with what they had paid for, If she was the Manager. She then said that I had been put up in a better hotel-Marina Bay. Again, I stated that I didn’t need a better hotel, I wanted the one that I paid for and reserved. I told her that I didn’t want to argue with her. She stated she didn’t either, I said but you are. She apologized. She then contacted Daniel-mainenance about time. I said I was done waiting around and would like to cancel my reservation and leave. She stated, “you won’t get your money back.” I said that I would look into it. The hotel room that I was supposed to stay in was not in working condition. They provided me with a room that did not compare to the other. I have filed a fraud alert on my credit card. Be wary.
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