voco Chicago Downtown

Friendly personal  Nicole was amazing 🫶🏼 The location is perfect

10/10 !!!! Everything & Everyone Was So Nicceeee!! & The Room Was Beautiful 😍😍😍

好像是個新酒店比較寬敞明亮，但是房間氣味很難聞，窗户無法打開通風。讓服務員看看幫助處理一下通風，但是一直沒來處理。

We booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.

在芝加哥河邊，地點很好，也算安靜

When I got to the hotel the only luggage assistance was from the taxi driver. After you check in at ground floor you go up to 15 to change elevators but as there was no help with bags they need better signs. The room was fine and clean until it began to rain and the leak by the window made for a few interesting moments. Breakfast bar was okay but a little limited for the price. At check out I had to ask twice (two different people for the taxi). I should have picked the Holiday Inn.