Homewood Suites by Hilton Chicago West Loop Fulton Market Area

كل شيء جميل الموقع والنظافه وتعاون موظفين الاستقبال بأستثناء المفرش الخارجي للسرير قديم جدا وطلبت استبداله ولم يستبدل وعند طلب القهوه للضيف اربع اظرف يوميا ولكن يتم اعطائنا ٢ واحيانا لايوجد

This is the first hotel I’ve ever stayed at where the room wasn’t cleaned and no reason was provided ! ! ! ! It’s been a very disappointing stay. The room wasn’t clean and it’s of course unacceptable. But what makes it worse is that we were promised a ‘deep clean’ as the room wasn’t cleaned properly when we checked in the first day ! So instead of cleaning the room properly , the staff didn’t clean at all ! It’s incredible that a hotel with a brand name of ‘Hilton’ would allow such poor hygiene standards. My suggestion is that DONT STAY HERE ! I moved back from Air BnB to hotels as I wanted to be assured of the hygiene - clean linen and clean rooms and bathrooms. With this hotel - forget it ! The staff is understanding and did say that the hotel is fully booked and maybe the housekeeping staff was understaffed (not my problem) but kindly mentioned that it doesn’t excuse the room being dirty. But what good is a verbal apology. I only hope that with this post I can help someone else prevent disappointment and regret.

It was very peaceful, clean and the staff was nice. I felt very safe! I will be staying their again when I visit Chicago!