SpringHill Suites Chicago Downtown/River North

房間整潔乾淨，空間很大，位於市中心，地理位置優越，很方便去超市購物，很多好吃的西餐就在附近

la ubicacion del hotel esta bien, cerca de todo la unica pega es que tienen el aire muy frio en el hotel, muy exagerado, en ka habitacin ya lo regulas tu (apagandolo) la habitacion no estaba mal, bien de espacio, lo mas regular el sofa cama, era muy incomodo y me hicieron un cobro extra que estoy esperando devolucion y han pasado ya bastantes dias...

酒店在市中心 步行可以到達很多景點 靠近地鐵站 前台服務熱情贈送酒店酒吧折扣劵 城景高層26樓景觀不錯 房間乾淨夠寬敞 淋浴水壓強 早餐中規中矩 24小時前台提供熱水和咖啡 這是酒店很加分的一點 入住時有安保人員 安全保障。 缺點是酒店隔音比較差 空調噪音聲比較響 需要改進

I stayed at the hotel for one night with my college-age son and daughter On our first night, they took the elevator down from the 3rd floor to the main level on the 2nd floor. After the elevator started moving, it stalled, and they were stuck. They pressed the red button to call for help and an automated voice came on telling them that "help was on the way". So they waited. And waited. Help was in fact NOT on the way. In fact no-one at the hotel was notified that they were stuck in the elevator. They had no cellular signal and we had just checked in a half-hour before. Fortunately, they were able to remember our room number and were able to log into wifi where they texted me to tell me what was happening. By this time, they had been waiting 15 minutes - but were assuming someone was trying to get them out, as the automated recording had told them. I had been waiting for them in the lobby. I immediately went to the security desk and they called an engineer to try to get them out. It took another 10 minutes for them to get out. I went to the front desk and they had no idea that anyone was in the elevator or that the elevator was stuck. I then asked to speak to a manager. Sean, the manager, was strangely unconcerned. There was no apology. He said that the call button went to an offsite company who was supposed to let the front desk know and that if people are stuck in the elevator, they should continually press the red button (how anybody would know this, I don't know). But he said sometimes if the lobby is loud, noone can hear this. There were a lot of excuses and explanations but no apology and honestly it was like talking to a robot. There was no sympathy or compassion. I had to leave for a meeting but we agreed to talk later that evening. At that time - after waiting a while for him to get back to me - he continued with the excuses/explanations, though finally there was an apology and he offered to put Marriott points in my account to help make it right. I thought this was very nice of him. But of course - a month later - no points have been posted. Either he forgot, or it was something he said and had no intention of following through. So, a word to the wise ... although this is a well-appointed hotel, please be careful taking the elevator - and I hope you don't have to take an issue to this particular manager because he is likely to have no empathy for your problem. It is very disappointing as someone who is a loyal Marriott member for 30 years. Service is usually very good, but not at this hotel and not with this particular manager.

Our family spent 5 nights over the July 4th holiday at the Springhill Suites. The hotel was very busy with many tourists. However, the quality of customer service didn't diminish. All the employees we came in contact with were relaxed, kind and really seemed to enjoy their jobs. At the free breakfast, Glenda and Nancy were always on the go making sure the coffee and food were replenished and hot. They both were kind, efficient and had the best smiles. I've stayed at a lot of Marriotts over the years and the customer service here was among the best. Thanks staff for being part of a wonderful family vacation!

The only positive about this hotel is the service, and free breakfast. The breakfast options aren’t unlimited, but the issue is the beds. We got 2 Queen beds, and they were so incredibly small they were smaller than Full-Size. Bathroom is way small but big enough so that people can’t complain. No fan in the bathroom, just a toilet and shower. The sink is separated from the bathroom which causes the issue if you want to get ready and a family member is trying to sleep, you can’t turn the light on without waking them up with the brightness. There are 2 elevators for a 29 floor building which is a long time to wait for an elevator. Overall 4.5/10