Vieraskäyttäjä
7. marraskuuta 2024
I had read about the negative reviews of the front desk staff before coming here, but didn't know I would face the same. The person at the front desk during morning hours is extremely rude. Each request of mine was not just denied but rudely responded to. I won't say everyone in this hotel is bad because other staff members at night were accommodative and kind, but this front desk employee in the morning shift is spoiling the name of this beautiful hotel. People working in Hospitality industry should know how to behave with customers. When I asked this guy's name, he refused to give it because he knew how he was behaving with me. This was definitely my worst Marriott experience. If you are coming here for your next stay, do not expect the staff to go above and beyond even if you have a status with Marriott. These guys just do not care...
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