Protea Hotel Lusaka Safari Lodge

We only stayed for one night at this fantastic lodge and wish we’d had a bit longer to relax here. The hotel had excellent communication in the lead up to our visit and due to my Bonvoy Platinum status, we got upgraded to a chalet with a deck overlooking the game reserve where impalas and kudus would wander close by. The service was excellent and they have clearly been very well trained in customer service and attention to detail. I felt appreciated as a Platinum status member and the staff went above and beyond to make us feel welcome. The dinner menu was varied and also included some Zambian specialities which we were very happy to try. Jenny the general manager introduced herself and made us feel very welcome in the hotel. In the morning after an excellent breakfast, we did a game drive in the reserve and saw a huge range of animals including zebras, warthogs, impalas, pukus, sable antelopes, tsessebes and more all inside the grounds of the hotel lodge. The hotel were also kind enough to organise our transport from the airport and inwards to our next hotel. Thank you for an excellent stay.

The room is clean but the thatch was recently redone on our chalet so some bits were falling down during our whole stay. We made sure we kept our suitcases closed and kept the mosquito net over the bed as a solution because our room had a great view. We saw bushboks, kudus, a wildebeest, trumpeter hornbills, bush babies, many other birds right from our patio.

I want to start this review off by saying the staff at this hotel are lovely. They go the extra mile are friendly, helpful and professional. As a family paying full rate to stay at this hotel we were utterly appalled that for 5 dollars you could come in as a day visitors by the hundreds and that is what happened every day. We were driven from the swimming pool by all these day visitors taking over and swimming in their clothes, playing extremely loud music, in fact they took over the hotel and made the whole experience extremely unpleasnt. It is insulting to those of us who paid nearly 250 US dollars to be there per day. A very quick way to ruin your hotel. That along with sewerage all over the grounds. I would not touch this hotel with a barge pole. Shameful.