Alishan House

Was given a ugly wall facing unit . I think cos I booked through 3rd party. After much discussion with the staff that they changed a better room for me. So this experience has marred my stay at Alishan Hotel as the room rate is not cheap but they dumped a ugly room to you. After that, the related staffs have been unfriendly and pretend not to see me at the lobby. So I will not go back ! Book at your own risk through 3rd party ! However the staff Jeff who has helped to solve the issue , his service and professionalism are highly recommendable .

服務態度非常好👍

服務，衞生，環境，熱情，餐點都非常棒，無可挑剔！如果實在需要寫點什麼，那就是價格實在有點小貴😅帶着長者和小孩，覺得非常方便

太老舊的酒店了 居然要這麼貴的錢 衞生條件很一般， 床品也不是很舒服 晚餐和早餐的品類都非常一般

Hotel is slightly dated looking and really expensive tbh. But food is generally good and location is convenient enough as it is walkable to important places in Alishan. There is also a shuttle bus that brings you between the hotel, Alishan train station, bus transit station, and visitor centre. A great plus to the service, except many times it’s kinda confusing. There’s no clear signs to indicate where the bus would pick you up etc so we nearly missed it when reaching Alishan train station for the first time. We also missed it a 2nd time when the driver drove past us, probably thinking that there’s no one needing to be picked up. Attached the schedule for the shuttle bus as of April 2025, hope that helps someone. Service from front desk area was mid at best, sometimes good enough, but sometimes they act like they have better things to do than to answer your queries. ESPECIALLY when their shuttle bus services are so confusing and we needed some clarification. Anyway, the service by the restaurant staff and shuttle bus drivers were superb, they were very friendly and efficient. Overall, genuinely not sure how to rate this hotel. Oh we also spotted a monkey right outside our balcony 😅

極好的住宿體驗，有平台看風景日落，有免費洗衣乾衣，早晚餐，房窗台近森林